Computer Support Tech I

Job Description:

Computer Support Tech I

Description

Job Summary:

Our Computer Support Tech I performs installs and configures hardware and software on computer equipment; promote effective use of technology by City Employees; provide technical assistance and operational support with hardware and software: and, provide a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem-solving skills.

The salary range for this position is $25.76 - $36.07 per hour with a hiring range of $25.76 - $30.92, depending on qualifications and experience. This opportunity will be available to applicants until Friday, March 20, 2026, 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicates with end users through the entire issue resolution process.
• Provide end user education/training on computer hardware, software and mobile devices when necessary.
• Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
• Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
• Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
• Surplus old equipment, such as printers and PCs.
• Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
• Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
• Visit City sites when necessary to resolve support issues.

Other Job Functions:

• Performs other duties as assigned.

Job Level and Management Expectations:

• There are no supervisor/manager expectations for this role.

Qualifications:

Education:

• Required: High School Diploma/GED.

Experience:

• Required: 1 Year professional work experience supporting, coordinating, and problem-solving PC hardware, Windows-based software and windows operating systems in a networked environment.

Certifications:

• Must possess A+ Certification or have ability to obtain within 90 days of hire.
• Must possess a valid driver’s license.

Knowledge, Skills, and Abilities:

• Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem solving, and exhibit patience and understanding when dealing with stressful situations.
• Working knowledge of the current Microsoft Windows operating system.
• Familiar with computer hardware and software installation techniques and troubleshooting.
• Basic networking knowledge and troubleshooting skills.
• Ability to prepare and maintain accurate records.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to manage daily activities for the purpose of achieving maximum productivity.
• Ability to plan, prioritize, and/or delegate in order to accomplish short and long term goals.
• Ability to identify potential conflicts that impact commitments.

Physical Demands and Working Conditions:

• Frequent: Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a driving record and criminal history background check.