INFORMATION TECHNOLOGY SPECIALIST

Job Description:

INFORMATION TECHNOLOGY SPECIALIST

Description

This recruitment is set to close on Wednesday, March 18, 2026 OR until a sufficient number of qualified applications have been received. This recruitment may close without notice, interested applicants are encourage to apply promptly.

The City of Santa Fe Springs is seeking a highly motivated individual for the position of Information Technology Specialist.

Under direct supervision, performs routine skilled technical work and provides technical support functions for City computer systems, applications, and system users; troubleshoots problems; and provides basic system maintenance functions.

Employment Type: Full-time position represented by the City of Santa Fe Springs Employee's Association

Work Schedule : 4/10 Monday-Thursday. The work schedule may include evenings and weekends as needed.

POSITION PURPOSE:
Under direct supervision, performs routine skilled technical work and provides technical support functions for City computer systems, applications, and system users; troubleshoots problems and provides basic system maintenance functions.

SUPERVISION RECEIVED:
Receives direct supervision from the Director of Finance.

SUPERVISION EXERCISED:
None.

A. Held in Common:

Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior.
B. Essential Job Specific Duties:

Operates and maintains the City’s communications network providing access to City computers and application systems; manages firewalls, routers, and switches.Performs network troubleshooting to isolate and diagnose common network problems; identifies and take appropriate courses of action to resolve issues and maintain efficient operation.Assists in designing and implementing new networks, including system topology, server configuration, and standard information technology structure.Acts as liaison with City staff, external customers, and vendors, oversees technical support contracts and consultants to ensure systems and hardware are maintained.Instructs all city personnel in all computer applications, provides basic and intermediate training on system operation, application usage and technique, and computing safety as needed.Assists with and contributes to development of the City’s long-range technology and cybersecurity planning efforts.Assists staff in the use of business intelligence tools for querying, manipulating and reporting of enterprise data.Develop and maintain leadership knowledge of the business and associated IT needs and stay up-to-date of technological changes, which could significantly impact City needs and responsibilities both technically and fiscally.Maintains accurate records and logs of new equipment.Provides emergency response to reduce downtime; corrects errors or initiates and monitors vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime, or on a needed basis.Works with outside vendors to coordinate maintenance, purchasing, and other IT related services as required.Provides responsible administrative support in carrying out the functions of the department.
C. Other Job Specific Duties

Assists with the coordination and purchasing of all hardware and software acquisitions.Recommends short-term and long-range information technology, communication and management information systems plans, policies, and procedures.Assists as needed with the preparation and management of the division’s budget.Develops and maintains a variety of technical documentation and records.Represents the division to other City departments, elected officials, and outside agencies.Provides audio/visual support for all City meetings and/or events; including the running of virtual meetings in the City’s Council Chambers or other locations as assigned.Performs system administration duties on various City information systems. Makes appropriate changes to City user accounts for personnel changes. This includes user's credentials, email, and security groups.Administers the City’s website content management system.Performs related duties as required.

REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities.

Knowledge of:

• Various types of computer and peripheral equipment.
• Principles and practices of system analysis and design.
• Principles, procedures, techniques, nomenclature, and operation of computer systems.
• Computer equipment maintenance procedures, hardware configurations, and operating principles.
• Capabilities, limitations, characteristics, and uses of computer information systems, related hardware, various software application programs and operating systems.
• Telecommunications and networking equipment, maintenance procedures, hardware and software configurations, and operating principles.
• Techniques of personal and group instruction and training.
• Procedures for maintaining the integrity and security of data in automated systems.
• Principles and practices of technical problem solving.
• Business system applications.
• Microsoft SQL (preferred).
• Web development (preferred).
• Virtual computing with VMware (preferred).
• Departmental policies and procedures.
• Modern office procedures and equipment including computers.
• Word processing and other related software applications.
• Computer network administration.
• Computer and network security.

Ability to:

• Troubleshoot, install, and configure software and hardware.
• Provide Help Desk assistance to users.
• Evaluate and interpret automated information systems from a user perspective.
• Analyze departmental data system needs and requirements; identify goals and objectives, and problems; examine alternatives; develop conclusions and recommendations; and implement solutions.
• Prepare clear and concise reports, documentation, and other written materials.
• Communicate complex concepts in writing.
• Read and comprehend written material on a wide variety of technical subjects.
• Maintain confidentiality of information.
• Follow written and oral instructions.
• Work independently in the absence of supervision.
• Communicate effectively verbally and in writing.
• Work with accuracy and attention to detail.
• Operate and use modern office equipment.
• Effectively organize and prioritize assigned work.
• Establish and maintain effective working relationships with other people.
• Perform system analysis, planning, design, and implementation of software applications.

EDUCATION AND EXPERIENCE:
The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be:

• Associate’s degree in computer science, information systems technology, management information systems or a related field; Bachelor’s degree preferred.
• Four (4) years of experience analyzing, installing, maintaining and troubleshooting computer hardware, software and network devices, which includes working with various operating structures and database structures, and software application design and implementation.
• A valid State of California driver’s license and an acceptable driving record.

NEPOTISM POLICY:
Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild.

HOW TO APPLY: Applicants are required to complete and submit a city application on-line. Resumes or faxed copies will not be accepted in lieu of the City on-line application.

DOCUMENTATION REQUIRED: The following documentation must be upload and submitted with your on-line application.

NOTE: To ensure proper uploading of documents to online application record, it is best to reduce the file size of the electronic document before uploading.

Proofofcertification:
Proof of EducationResume Failure to provide the required documentation will result in your application being removed from further consideration. Please DO NOT submit any additional documentation with your on-line application, other than those listed above.

WORKING CONDITIONS:
The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job.

• Work is primarily performed indoors.
• Noise level is quiet to moderate.
• Hazards are minimal.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential duties.

• Sit for extended periods.
• Stand, walk, bend, kneel, and crouch.
• Push, pull, and reach overhead and above shoulders.
• Use hands and fingers to operate hand/power tools and office equipment.
• See well enough to read documents and operate office equipment.
• Lift and move up to 60 pounds.

ACCOMMODATION:
If you require special testing and/or interview accommodation due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date.

https://cms5.revize.com/revize/santafespringsca/departments/human_resources/benefits.php

Closing Date/Time: 3/18/2026 5:00 PM Pacific

Salary:

$77,403.24 - $100,993.68 Annually