Revenue Recovery Specialist II

Job Description:

Revenue Recovery Specialist II

Description

The Position

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions, should they occur.

Under general supervision, provides technical and complex support duties in the Treasurer-Tax Collector’s Office, including the Court Collections division, managing a case load involving the collection and maintenance of money owed to the County as a result of current or delinquent taxes, fees, licenses, or court-ordered debt. The position collects, analyzes, resolves, and records taxes, fees, and court-ordered debt; performs professional level work related to investigating, pursuing, and securing payment on the more complicated delinquent accounts; analyzes and resolves a variety complex tax issues; monitors transactions to ensure that all are performed in compliance with local, state, and federal guidelines; provides software administration for programs specific to the department; performs other duties as assigned.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Job Requirements and Minimum Qualifications

Duties may include but are not limited to the following:

• Perform a wide variety of highly responsible professional collection duties in subject areas including but not limited to commercial cannabis and transient occupancy tax.
• Perform administration and monitoring of system application consulting with management to develop automated workflows and worklists driving the overall departmental processes and collection activity.
• May act as technical liaison between representatives of software applications and County Information Services; generate and maintain specialized workflows and reports using software specific to the Treasurer-Tax Collector’s Office or Court Collections division.
• Perform specialized duties related to commercial cannabis, including assisting customers in person or via written, electronic, or phone communication regarding matters related to cannabis taxation and licensing; explaining processes and requirements; accepting and processing payments; and issuing licenses.
• May communicate with representatives from the State and other organizations regarding cannabis.
• Assist with research to locate non-compliant short-term rental operators, initiate communication with operators to collect associated taxes and licensing and educate operators about requirements for short-term rentals relating to business licenses and transient occupancy tax.
• Assist with outstanding delinquent transient occupancy tax through payments agreement for unreported and delinquent tax and follow up on matters related to transient occupancy tax enforcement.
• Initiate and pursue collection procedures on taxpayers, including written notice, collection calls, recording liens, and/or seizure of assets through a variety of collection tools, such as tax intercepts, bank levies, liquor license holds, keeper’s till, or other tools available for collection.
• Initiate and pursue collection procedures on court-ordered debt by sending written notification/correspondence, making direct/telephone contact, establishing installment payment agreements, review and analyze delinquent accounts for appropriate collection action including requesting delinquent penalties from court, request court place DMV hold, initiating bank levies or wage garnishments, and/or intercept of California tax refunds.
• Release all actions taken against a debtor when financial obligations are satisfied including recording satisfaction of judgment or release of lien, release of DMV hold, withdrawal of tax intercept, wage garnishments, or other collection action.
• Use investigation techniques to attempt to locate debtors, taxpayers, and/or property owners when initial postal contact fails in order to recover monies owed to the County.
• Perform remittance processing of property tax stubs/payments, treasury checks, and miscellaneous checks; submit image cash letter to bank.
• Process payments for taxes and court-ordered debt; issue licenses.
• Balance daily cash activity for an operational unit; enter transactions in County finance system such as cash receipts and accounts payable.
• Maintain collection records by inputting data for property taxes, court-ordered debt, or cannabis taxes and licensing, adding and/or adjusting debtor’s balances to ensure that amounts have been correctly reflected in the database; update information on debtors in order to maintain current addresses and other personal information; audit and adjust accounts as obligations are paid or vacated to ensure accuracy and to remain compliant with audit guidelines, Revenue and Taxation codes, Government and Penal codes, and other related rules, regulations, policies, and/or procedures.
• Meet with and interview debtors, taxpayers, victims, and parents of juveniles on probation to explain taxes, interest, fees, penalties, fines, and payment options; to determine the ability of the debtors to reimburse the County; to assist debtors in establishing a payment plan; to accept payments; to explain how redistribution of victim restitution occurs; to answer questions and to explain possible consequences for non-compliance.
• Issue Mobile Home Tax Clearances verifying outstanding property taxes are paid when mobile home ownership is transferred.
• May perform duties as delegated, per Government code sections 27750-27758: determine individual’s financial ability to pay court-related or court-ordered fees and determining which costs must be waived or services provided free of charge if the party is indigent.
• Make recommendations to the Court, based on ability to pay, for the Court to enter a judgment for fees.
• Provide supporting documentation and testimony of analysis and recommendation of fees to Court in ability to pay hearings.
• Analyze accounts to determine the continued collection potential, based on debtor circumstances and other account history, and recommend discharge of accountability when appropriate.
• Analyze formal probation and juvenile accounts when probation terminated to determine if any adjustment is needed, based on length of term of probation, and adjust the balance due; inform victims in writing that collection of remaining restitution has been deemed a civil judgment.
• Disseminate information to various public agencies or debtors regarding outstanding debt, department policy, practices, and code regulations relating to the creation and collection of the debt.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

Equivalent to the completion of one (1) year of college with course work in accounting, financial recordkeeping, economics, public administration, or a closely related field.; and, a minimum of two (2) years of related experience that includes making assessments in order to determine an ability to pay, arranging payment schedules, extending credit, or making other financial determinations;

Or,

An equivalent combination of related higher education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:
Valid Driver's License is preferred but not required. Some positions in this classification may require possession of a valid California driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Knowledge, Skills, and Abilities

Knowledge Of:

• Policies and procedures, codes, ordinances, and departmental operating standards in department.
• Investigation tools and techniques, including but not limited to skip-tracing.
• Applicable state, federal, and local ordinances, laws, rules, and regulations, especially as they relate to legal collection of debt, probate, seizure of property, commercial cannabis, and transient occupancy tax.
• Effective collection principles and practices.
• Effective court presentation and post judgment enforcement and execution proceedings.
• Record keeping, report preparation, filing methods, and records management techniques.
• Customer service techniques.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• General office procedures, policies, and practices, as well as basic knowledge of computer and other general office equipment.
• Basic principles and practices of accounting.
• Standard business arithmetic, including addition, subtraction, multiplication, division, percentages, decimals, and fractions.
• Computer applications and hardware related to the performance of the essential functions of the job.
• Procedures for debt collection.

Skill In:

• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Utilizing and applying a variety of investigative tools and techniques.
• Applying software query logic; writing scripts for workflows and worklists while adhering to office policy and procedure.
• Analyzing and resolving office administrative situations and problems.
• Managing multiple concurrent tasks and projects; prioritization.
• Eliciting necessary information and accurately responding to inquiries from clients and staff.
• Investigating, researching, compiling, analyzing, and summarizing a variety of informational and statistical data and materials.
• Operating and performing routine maintenance of general office machines such as computers, copiers, facsimile machines, and telephone systems.
• Using a computer to accurately and rapidly enter and retrieve data and information.
• Communicating clearly and effectively, both orally and in writing, with internal staff, clients, and other departmental staff in order to give and receive information in a courteous manner.

Mental and Physical: Abilities:

• Perform accurate mathematical computations, including tabulate, record, balance, and audit assigned transactions.
• Read and comprehend instructions, routine correspondence, and memos.
• Interpret and effectively communicate and apply policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions.
• Effectively operate all equipment and computer software necessary to perform the job.
• Understand and carry out oral and written instructions.
• Establish and maintain effective working relationships with others, including local, county, state, and other outside agencies.
• Deal with complex problems involving several concrete variables in standardized situations.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction.
• Perform comparisons of data quickly and accurately.
• Maintain current awareness of legislative changes that affect collection operations.
• Write clear and concise reports, correspondence, procedure manuals, and other written materials.
• While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 20 pounds.

Selection Procedure & Other Important Information

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer

This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract.

SALARY
Compensation is based on a five-step salary range, with annual merit-based increases within the salary range.

RETIREMENT
Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to:
https://www.mendocinocounty.org/retirement

HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit.

VACATION
Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years.

SICK LEAVE
Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually.

MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance.

HEALTH INSURANCE
For the most current information regarding Health Insurance please go to:
http://www.mendocinocounty.org/hr/ehb

EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance please go to:
http://www.mendocinocounty.org/hr/eap

EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please go to:
http://www.mendocinocounty.org/hr/mcwow

LABOR CONTRACTS
For the complete list of most current labor agreements please go to:
http://www.mendocinocounty.org/hr/labor

Closing Date/Time: 3/18/2026 11:59 PM Pacific

Salary:

$58,052.80 - $70,595.20 Annually