Administrative Support Technician - Limited Service

Job Description:

Administrative Support Technician - Limited Service

Description

Job Characteristics

***PART-TIME JOB OPPORTUNITY***

ADMINISTRATIVE SUPPORT TECHNICIAN - LIMITED SERVICE

The City of Concord is accepting applications for part-time Limited Service Administrative Support Technician positions. This recruitment is open until filled and may be used for vacancies City-wide. The current vacancies are in the Human Resources Department and the Engineering Division of the Community Development Department.

What you will be doing:
The Administrative Support Specialist in the Human Resources Department works primarily with the Recruitment and Selection division, but may provide assistant to any division in the department. This position performing duties in support of the pre-employment and recruitment processes, and focuses heavily on customer service through phone and email to both internal and external customers.

This is a part-time, limited service position. The schedule is approximately 30 hours per week, generally between 8:30 a.m. and 5:00 p.m., Monday through Thursday, excluding holidays.

The Administrative Support Specialist in the Engineering Division of the Community Development Department will support the division with a variety of administrative tasks across the Capital Improvement Program and the Current Development teams, requiring proficiency with Microsoft tools. This position will support the increasing demand for coordination and administrative support across the City's road and infrastructure programs.

This is a part-time, limited-service position. The schedule is approximately 30 hours per week, generally between 8:00 am to 5:00 pm, excluding holidays.

When assigned to Human Resources, the ideal candidate:

• Has experience performing clerical and technical duties in support of pre-employment and recruitment activities
• Is highly detail oriented
• Has strong, accurate data entry skills and pays attention to detail
• Has the ability to organize, multitask, prioritize, and work under pressure at times
• Possesses excellent customer service skills
• Has the ability to work productively with internal and external customers
• Has proficiency with Microsoft Word, Excel, and Outlook
• Has strong oral and written communication skills
• Embraces, promotes and is guided by the City's Mission, Vision and Values

When assigned to Engineering, the ideal candidate:

• Has experience performing clerical and technical duties in support of agreements preparation, handling insurance documentation, responding to complaints, and working in a fast-paced environment
• Is highly detail oriented, taking meeting notes and preparing reports using pivot tables
• Has strong, accurate data entry skills and pays attention to detail
• Has the ability to organize, multitask, prioritize, and work under pressure at times
• Possesses excellent customer service skills
• Has the ability to work productively with internal and external customers
• Has proficiency with Microsoft Word, Excel, Outlook, Teams, and (desirable) Onbase Client and Accela
• Has strong oral and written communication skills
• Is punctual and professional
• Embraces, promotes and is guided by the City's Mission, Vision and Values

SELECTION PROCESS
Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI live scan. See below for more information.


Conviction History:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Helpful tips when applying:

• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.

Examples of duties include, but are not limited to

When assigned to Human Resources:

• Schedules physical examinations, orders background investigations and provides departments with results for part time candidates
• Prepares and compiles materials related to recruitment functions
• May assist in scheduling or proctoring interviews and exams
• May assist in reviewing application materials and other recruitment and selection activities
• Operates computerized recordkeeping systems to enter or retrieve information; prepares and maintains records and reports on activities
• Other duties as assigned.

When assigned to Engineering:

• Compiles and manages contracts and agreements with strong attention to detail
• Administers insurance and bond documentation for construction contracts
• Responds to and resolves complaints through the City's public engagement system, using clear, professional, and customer-focused language
• Handles incoming phone calls with an emphasis on high-quality customer service
• Works effectively within a multi-disciplinary, cross-functional team environment
• Manages emails and service requests from diverse stakeholders in a fast-paced setting

Qualifications

Knowledge of:

• Alphabetic and numeric filing, indexing, and cross-referencing methods
• Basic arithmetic
• Office work procedures and practices, including the operation of commonly used office machines
• Word processing applications like Word, Excel and Publisher
• Principles and processes for providing internal and external customer service

Ability to:

• Work with complex and sensitive files and record systems
• Make simple mathematical calculations
• Understand and carry out oral and wrtten instructions
• Convey written and/or non-written information effectively
• Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing
• Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate
• Maintain appropriate attention to detail based on the complexity of work performed
• Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions

Education: Satisfactory completion of high school or equivalent. Select assignments may have additional requirements.

Experience : Two years of customer service experience. Select assignments may have additional requirements.

Other

License: Select assignments may require the possession of a valid California Class C Driver’s License and a satisfactory driving record as a condition of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.

This position is not eligible for benefits.

Closing Date/Time: Continuous

Salary:

$43,638.40 - $80,433.60 Annually