Product Development Coordinator

Job Description:

Product Development Coordinator

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under general supervision, responsible for evaluating products, programs and services for addition to the Austin Energy product lines and for developing new products and services.

Job Description:

Purpose:

Under general supervision, responsible for evaluating products, programs and services for addition to the Austin Energy product lines and for developing new products and services.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Lead and maintain accountability for cross-functional teams involved in research and development of new products and target market plans.
  
• Manage products, programs or services as assigned. Monitor and analyze product, program and /or services.
  
• Conduct and manage market research projects for the evaluation and/or development of new products and market segments.
  
• Coordinate and/or lead launch activities for new market offerings Identify potentially beneficial product and services ideas for Austin Energy to explore for commercialization.
  
• Make recommendations to executive staff and business unit managers regarding product lines and services within Austin Energy.
  
• Develop, analyze and recommend financial analysis and forecasting for new products.
  
• Participate in the development of initial marketing plans.
  
• Provide customer focus and the development of market driven products and services within Austin Energy.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of market and product evaluation techniques, including customer demand analysis and profitability analysis.
  
• Knowledge of market segmentation techniques and principles.
  
• Skill in oral and written communication including presentation
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software applications.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to determine and forecast market share.
  
• Ability to determine competitive advantage and distinctive competence
  
• Ability to handle conflict resolution
  
• Ability to use various computer software applications.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Economics, Statistics, Engineering, Communication, plus three (3) years of Experience in a field related to the job
  
• Experience may substitute for education up to four (4) years
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Subject matter expertise in best practices, customer adoption, and industry trends of electric vehicles.
  
• Experience with utility electric vehicle programs to include customer EV adoption.
  
• Experience in outreach and education related to electric vehicles.
  
• Experience in customer support or customer service, with excellent skills in communicating both orally and in writing.
  
• Experience with ChargePoint software platform for management of electric vehicle charging stations.
  
• Experience delivering complex and detailed information to leadership, organizations, and/or citizens.
  

Notes to Candidate:

This position monitors day-to-day operations, reports on performance, and recommends actionable improvements when necessary at Austin Energy for the Electric Vehicles & Emerging Technologies team to include electric vehicle (EV) charging programs with a focus on operational excellence to enhance the customer experience. The Product Development Coordinator position will be responsible for program operations to support Austin Energy's EV charging programs.

The role will include some or all of the following:

• Maintenance and network health of EV Charging Stations
  
• Customer support
  
• Vendor and contract management
  
• Ongoing reporting, monitoring, and enhancement of programs
  
• Outreach activities
  
• Rebate Processing
  

This position will require some travel and evening and weekend work on occasion to support outreach events.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Location: 4815 Mueller Blvd., Austin, TX 78723

Work Schedule/Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. (hybrid)

Salary Range: $71,630 (low) to $90,980 (mid)

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
  
• Statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
  
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications.
  
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-05