Benefit Program Technician-CSU

Job Description:

Benefit Program Technician-CSU

Description

You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professionalism, and embrace WORK-LIFE BALANCE by prioritizing respect, boundaries, and time. While working at DHEWD you will be helping to develop the workforce of the future! Join us as we pursue our vision of “Every Missourian empowered with the skills and education needed for success.”

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Provide online, phone, chat and in-person customer service and 1 st tier technical support to job seekers, business customers, Job Center staff and Central Office staff
• Process system access requests as needed
• Maintain accuracy of data in our Case Management and Labor Exchange systems by reviewing customer, job seeker and employer records, and making corrections as needed
• Review new employer registrations, update worksites, and combine employer records. Create, duplicate, open, and close job orders as needed.
• Apply complex operating instructions, regulations and business rules to troubleshoot and resolve issues related to MoJobs.
• Brainstorm and suggest Case Management and Labor Exchange system enhancements based on functionality findings and customer feedback
• Perform other related work as assigned
• Demonstrate regular and reliable attendance
• Complete Proof of Identities for unemployment customers
• Complete RESEA assessments

Beneficial education and/or work-related experience includes technical or professional experience in business, personnel, public administration or closely related area, including military service.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DHEWDHR@dhewd.mo.gov

Salary:

$47,988 per Year