WIC Lactation Consultant

Job Description:

WIC Lactation Consultant

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Under general supervision, this position serves as an International Board Certified Lactation Consultant (IBCLC) within Austin Public Health providing lactation services directly to clients, facilitating breastfeeding education activities, and promoting lactation support within the community.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides consultative services appropriate for a professional Lactation Consultant that is certified through the International Board of Certified Lactation Consultant Examiners (IBCLE)
  
• Documents encounters with clients according to policies and procedures set by the WIC Program.
  
• Maintains complete and accurate records of client status.
  
• Follows policies and procedures for maintaining inventory of equipment and supplies.
  
• Conducts training and mentoring activities for Breastfeeding Peer counselors and WIC staff.
  
• Compiles and submits client statistic reports and participates in Quality Assurance improvement activities.
  
• Provides subject matter expertise and technical assistance to other WIC staff as needed.
  
• Participates in the planning and implementation of lactation programs within the area of specialization for department-wide use.
  
• Mentor health professionals including, but not limited to, medical and nursing students, medical residents, and dietetic interns.
  
• Develops and implements presentations focused on breastfeeding promotion and education.
  
• Participates in community outreach activities. Collaborates with internal and external clients in special projects and initiatives.
  
• Provide WIC breastfeeding activities, including media spotlights, hospital presentations, and events with community partners.
  
• Complies with all Federal, State, City, and Local Agency Policies.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of breastfeeding physiology, anatomy, and counseling and training techniques.
  
• Knowledge of Federal, State, City, and Local policies and regulations that pertain to WIC services, breastfeeding, and lactation consultation.
  
• Skill in providing breastfeeding management and excellent customer service and support.
  
• Skill in handling multiple tasks, organizing, and prioritizing.
  
• Skill in planning and organizing.
  
• Skill in using computers and related software applications.
  
• Skill in following written and oral instructions.
  
• Skill in data analysis and problem solving.
  
• Ability to train others.
  
• Ability to collaborate and communicate effectively, clearly, and concisely with diverse populations and individuals.
  
• Ability to assess current operations on an ongoing basis and implement required changes.
  
• Ability to use critical thinking and best practices to apply cultural sensitivity to interactions with the general public.
  
• Ability to resolve complex customer complaints.
  
• Ability to demonstrate cultural and linguistic competency.
  
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
  
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds; managers; co-workers; and members of the public and professional groups.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus two (2) years of experience in clinic, hospital and/or public health environment.
  

Licenses and Certifications Required:

• Current International Board Certified Lactation Consultant.
  
• Completion of all required WIC modules during the probationary period.
  

Preferred Qualifications

• Current International Board of Lactation Examiners Certification.
  
• Demonstrates experience in effective communication and providing health education
  
• Proficient in Microsoft Office: Word, Outlook, Excel, Power Point, Access, Publisher
  
• Bilingual in English and Spanish
  
• Experience providing customer service in a health-related role
  

Notes to Candidate:

APH Information

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
  
• Departmental Competencies related to the position can be found on Austin Public Health’s website .
  

Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .

“The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises”.

Location: 8701 Research Blvd, Suite B, Austin Texas 78758

Salary Range: $54,350 - $64,660

This position comes with a comprehensive benefits package that includes medical and dental coverage, paid sick leave, vacation and personal time, and a retirement plan.

Hours :

Monday - Friday 8:00 am - 5:00 pm

**Hours may vary due to operational needs. Evenings and weekends may be required on occasion, especially during an emergency response. **

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.
  

Grant Funded

T his position is grant-funded, meaning its financial support comes from allocated funds that may be modified, reduced, or canceled at the discretion of the City of Austin or the grant provider.

Travel:

• If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
  

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates and description of responsibilities for all jobs you wish to be considered.
  
• The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application.
  
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.
  
• Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.
  
• When completing the supplemental questions, please note that your answers must be supported by information contained in your application.
  

ADDITIONAL DOCUMENTS REQUIRED:

• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  
• All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any Austin Public Health worksite - including parking lots, garages, or in any personal vehicle located on the premises.
  
• When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
  
• This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
  

This position comes with a comprehensive benefits package that includes medical and dental coverage, paid sick leave, vacation and personal time, and a retirement plan.

Physical Work Location: Mom's Place

**Hours may vary due to operational needs. Evenings and weekends may be required on occasion, especially during an emergency response. **

Tobacco-free Workplace:

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

Public Health Emergency Response:

When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.

• Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.
  

If you are selected to interview:

Assessments:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference.
  
• This position will require a pre-employment Criminal Background Investigation (CBI).
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate, and/or graduate degrees, will be required.
  
• A skills assessment may be required.
  

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
  
• Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
  
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
  

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-12-14