CUSTOMER SERVICE REPRESENTATIVE

Job Description:

CUSTOMER SERVICE REPRESENTATIVE

Description

Resumes are accepted, but not in place of the official city employment application. Incomplete applications will be automatically rejected. Proof of education requirements/certifications must be submitted as a PDF via EMAIL to human_resources@cityofinglewood.org with the SUBJECT LINE: your name and job title.

POSITION

Under close supervision, performs account management for utilities, parking citations, and business license services.

This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

TASKS

• Assists with maintenance of utility records for the City's sewer and water utilities;
• Prepares monthly meter reader books and assists meter readers in obtaining accurate information.
• Receives and posts utility, parking citations, business licenses, and other revenue payments;
• Sorts and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or other prescribed methods.
• Sets up new accounts and verifies addresses and other personal account information to process open and close service requests.
• Produce letters, memoranda, reports, tabulations, and other finance/revenue-related materials
• Update and track a variety of electronic and paper files, records, reports, logs, and related documents

QUALIFICATIONS

Two (2) years of experience in administrative work, preferably in a Utilities Department.

KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS

• Knowledgeable of quality customer service techniques and concepts, bill payment and overdue payment process and procedures, and customer account maintenance techniques;
• Skilled in generating, reviewing, and maintaining account information for customers, in calculating payments accurately, following and providing oral and written instructions in English, and in establishing and maintaining productive working relationships;
• Ability to prioritize work and proper documentation techniques, to perform essential duties with little supervision, and to effectively communicate verbally and in writing;
• Proficient in using work-related computer applications, including email, word processing, spreadsheets, databases, the internet, and other electronic devices to perform essential job duties.

THE SELECTION PROCESS

Applicants whose experience best meets the city's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process. The examination may consist of one or more of the following: (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have their application materials forwarded to the hiring authority for a selection interview.

The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practices.