SENIOR FRANCHISE SPECIALIST

Job Description:

SENIOR FRANCHISE SPECIALIST

Description

ABOUT THE POSITION

The Clark County Business License Department is seeking qualified candidates to apply for the Senior Franchise Specialist position. As a member of the Franchise Division, you will assist the Division Manager and carry out various management projects as assigned. Responsibilities include receiving consumer complaints from customers of various utilities (ambulance, solid waste, internet providers, telecommunication providers, etc.), maintaining logs of complaints and resolutions, and keeping records of franchise meetings and contracts.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience: Bachelor's Degree in Business Administration, Public Administration or a related field AND three (3) years of professional experience in the administrative and operational oversight and monitoring of franchise services and operations. An appropriate advanced degree is desirable. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis up to two (2) years.
All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.
Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

• Responsible for administrative and operational oversight and monitoring of franchise inter-local agreements.
• Assures franchise compliance by reviewing and investigating performance data; assesses penalties for non-compliance; analyzes funding formulas each fiscal year; works with committee members and keeps them informed of status of action plans; ensures franchisee complies with all financial reporting requirements.
• Facilitates mediation of customer complaints concerning franchise services; analyzes for legal compliance and properly handles and processes complaints.
• Oversees mediation and negotiation services on all franchise and code compliance issues through review and analyzing reports of services rendered.
• Oversees the review and analysis of ordinances and/or local regulations to ensure uniformity, as well as performance standards and cost containment factors; develops and proposes program budget; may oversee receipt of franchise fees.
• Performs analytical and general administrative support functions; reviews and analyzes customer service standards, contracts and ordinances; collects and manages franchise-related documentation.
• Schedules, prepares agendas, and takes minutes for meetings.
• Performs special assignments in support of departmental operations.
• Prepares a variety of reports, letters, memos and other written materials.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and participating in department related activity.
• Uses standard office equipment, including a computer, in the course of the work; may drive a County, agency or personal motor vehicle or be able to provide for appropriate transportation in order to attend off-site meetings and/or visit other work sites.

PHYSICAL DEMANDS

Mobility to work in a typical office setting, use standard office equipment, and to arrange for transportation to attend off-site meetings and visit various work sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

• Flexible Schedules including 4/10 options
• More Money in Your Pocket
  • 100% Employer Paid Defined Benefit Retirement
  • No Social Security Deduction
  • No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)
  • Medical - Employer pays 90% of premium
    • Pharmacy Benefits (30, 90-day retail or mail order fills)
    • 24/7 Telephone Advice Nurse - no employee cost
    • Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance - eligible after 5 years of service
• Dental
• Vision
• Life Insurance - Employer Paid
• AD&D - Employer Paid
• Long Term Disability - Employer Paid
• Generous Leave Accruals that include:
  • 13Paid Holidays includinga Floating Birthday Holiday
  • Paid Vacation Leave
  • Paid Sick Leave
  • Holiday Leave
• Other leave options
  • Catastrophic Leave
  • Parental Leave - Up to 90 days
• Wide Variety of Voluntary Benefits that include
  • Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
  • Trustmark - Permanent Life Insurance benefits and long-term care.
  • Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
  • TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
  • Morgan Stanley - Deferred Compensation Plan
• Employee Assistance Program
• Onsite Fitness Center - $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

Closing Date/Time: 10/28/2025 5:01 PM Pacific

Salary:

$35.38 - $52.32 Hourly