EHR User Support Specialist

Job Description:

EHR User Support Specialist

Description

EHR User Support Specialist
41252BR
41252BR

Position Description
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.

Major/Essential Functions

• Serve as a front-line resource and subject matter expert for staff using the electronic health record (EHR), providing clear, user-friendly guidance and support.
• Design and deliver engaging EHR training sessions (both live and virtual), ensuring staff feel confident and supported in their use of the system.
• Develop easy-to-follow training materials and job aids tailored for a variety of learning styles and user needs.
• Provide hands-on support to EHR end users, troubleshooting technical and process issues with patience, professionalism, and a customer service mindset.
• Respond to help desk tickets according to unit SOPs, while maintaining a focus on timely resolution and positive user experience.
• Act as the primary liaison between staff, business partners, and IT teams, ensuring end users' needs are clearly understood and addressed.
• Support clinicians with licensing and access management, maintaining accurate records of authorized users and ensuring compliance with access policies.
• Regularly gather feedback from end users to identify opportunities to improve training, support, and system usability.
• Contribute to maintaining the Managed Care knowledge base, ensuring information is accessible, accurate, and easy for staff to use.
• Participate in occasional onsite visits at correctional facilities to provide in-person training and user support.
• Ability to pass a Texas Department of Justice background check.

Required Qualifications
Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=891693

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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