Family Services Specialist III

Job Description:

Family Services Specialist III

Description

Job Posting Title
Family Services Specialist III

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Sexual Health and Harm Reduction Service

Job Posting End Date (Continuous if Blank)
October 23, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation
The annual salary for this position is up to $53,847.00, based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location : Central Office - 123 Robert S Kerr Ave; OKC, OK

Salary : up to $53,847.00, based on education and experience

Full Time /Part Time : Full time

Work Schedule : Monday to Friday

Primary Hours : 8:00 am to 5:00 pm

Position Description: The Family Service Specialist is responsible for evaluating needs, assisting clients through problem resolution, making referrals to other service organizations, completing eligibility determinations for various social service and assistance programs, as well as determining eligibility for Ryan White Part B Program and coordinating services. This position engages individuals with HIV in lifelong disease management through medication and care adherence and reduction of barriers to care.

Position Responsibilities/Essential Functions:

• Collaborate with surveillance staff to locate, re-engage, and provide linkage to care case management services to people who have been diagnosed with HIV and have fallen out of care.
  
• Ensure a smooth transition through each step of the engagement/re-engagement process to encourage continued participation in care and treatment. Help individuals develop a system of communication with providers that promotes self-sufficiency and health literacy. Work closely with case management and clinical staff to ensure initial and follow-up care.
  
• Support rapid initiation of ART by reducing barriers to medication access including, but not limited to working with Rapid Start staff to initiate ART for newly diagnosed clients, completing client applications, and/or enrollment in pharmaceutical assistance and other programs.
  
• Maintain, enter, and track information, outcomes, and other data to improve client adherence, program services, and reporting.
  
• Complete Ryan White eligibility screening and bio-psychosocial assessment to identify and reduce barriers. Collaborate with other internal and external staff and conduct a “warm hand-off” to other services and programs.
  
• Maintain basic knowledge of community resources and pay sources available. Coordinate referrals and transitions to appropriate pay sources and/or benefits, including Medicare D prescription drug plans and the federal marketplace. Coordinate activities with appropriate entities, including the program’s contracted pharmacy and insurance premium contractor, HDAP case managers, the state Medicaid agencies (Healthcare Authority and DHS), Oklahoma Insurance Commission, Social Security, Medicare, insurance companies, employers, and ACA navigators.
  
• Employ positive strengths-based counseling and motivational interviewing techniques in all interactions with individuals and empower them to become actively involved in their care. Provide psychosocial support, including ongoing support and education for coping with stigma, disclosure to family, friends, and/or partners, etc.
  
• Prepare and disseminate written communication to clients, applicants, case managers, and providers, scanning and attaching all pertinent documentation to client record.
  
• Review health insurance plans for the coverage the plan provides, e.g. prescription coverage and in-network/out-of-network physician status. Coordinate, track, and resolve insurance coverage and premium payment issues with the program insurance and pharmacy contractor. File with insurance carriers for reinstatement of client’s insurance when policies are cancelled due to a variety of reasons.
  
• Review incoming HIV Drug Assistance applications for insurance premium and prescription co-pay assistance submitted by external case managers. Reject back for additional information and/or approve/ deny applications based on program policy.
  
• Maintain confidential client records and data.
  
• Being present in the office is an essential function of this job
  
• Other duties as assigned
  

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  
• Works effectively in team environment, participating and assisting their peers.
  

Minimum Qualifications:

Education and Experience requirements consist of a master’s degree; or a bachelor’s degree and one (1) year of experience in professional social work; or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree; or three (3) years of experience as a Family Services Specialist.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
  
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
  

Valued Knowledge, Skills and Abilities

Knowledge, Skills and Abilities required at this level include

Knowledge:

• of social work principles and practices; of casework principles and methods;
  
• of current social and economic problems; of the principles of family economics and budgeting; of human relations; of community, state and national health and welfare resources;
  
• of psychological terminology; of the principles of interviewing; of social assistance requirements; of social welfare legislation as it pertains to the state administration of public welfare;
  
• of the functions of public welfare agencies; of social resources in Oklahoma as related to public assistance; of individual and group behavior;
  
• of mental and emotional disturbances; of the principles of clinical interviewing;
  
• of community, individual, and family social, economic, and health problems; of medical social work methods and principles; and of literature in the field of social work.
  

Ability is required:

• to deal effectively and courteously with people;
  
• to exercise good judgment in evaluating situations; to present ideas and facts effectively and accurately;
  
• to consult with staff and agencies;
  
• to effectively treat social and emotional problems;
  
• to plan and organize a program; to relate professional training to casework practice; and
  
• to use superior communication skills, both oral and written, utilizing different communication styles;
  
• to present to diverse audiences, specifically racial, ethnical, socioeconomic, and disabilities racially, ethnically, socioeconomically diverse backgrounds and disability communities.;
  
• to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities;
  
• to work on a diverse team and directly with people from diverse groups specifically racial, ethnic, socioeconomic backgrounds, and people with disabilities; and to consider the impacts of the work and perspectives of multiple communities in technical analysis and outcomes of a decision-making process.
  

Physical Demands and Work Environment:

Applicants must be willing and able to perform some job-related travel associated with this position. Work is typically performed in an office and clinic setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long periods of standing or sitting and daily use of computer and phone. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

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