Lead Customer Service Representative

Job Description:

Lead Customer Service Representative

Description

Lead Customer Service Representative - Field Compliance Bureau

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

Annual Salary: $ 40,660.80

DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

Why you’ll love this position:

The Lead Customer Service Representative will process business tax audits for Field Compliance.

What you’ll do to support the Department :

• Manage assessments follow thru with open/closed audits.

• Process audits which includes abating additions, creating manual liabilities and staging the case.

• Keying manual returns or keying returns from suspense.

• Receiving, logging and tracking incoming audits.

• Work on other duties as assigned by Administrative Support Professional.

Core Competencies Needed:

Strategic Thinking Computer Literacy Assertiveness

Effective Writing Self-directed Attention to Detail

Clear Communication Organizational Skills Time Management

Qualifications:

• Four or more years of experience in tax preparation, processing review, collections or closely related work.

• Ability to communicate effectively.

• Ability to organize, assign, and evaluate a variety of payment related functions.

• Plan, organize, assign, and evaluate the work of staff. Ability to prepare, analyze, interpret, and present reports.

More reasons to love this position:

Excellent Benefits

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, paid parental leave and eligibility for health, dental and vision insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Commitment to Diversity

The Department is an Equal Opportunity Employer. We employ individuals on the basis of qualifications without regard to age, race, color, creed, sex, religion, national origin, genetics, or disability. The greater the diversity of our employees, the greater our ability to serve our customers. At the Department, we firmly believe that talent comes in many forms. A variety of experiences and points of view strengthen our Department and allows our organization to foster creativity of thought and innovative solutions.

Investment in Employees Growth

The Department offers many professional development classes. We also offer a tuition reimbursement program and student loan forgiveness.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

Salary:

$40,660.80 per Year