Sr Patient Services Specialist

Job Description:

Sr Patient Services Specialist

Description

Sr Patient Services Specialist
41784BR
41784BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately.
• Schedules patient appointments appropriately by following scheduling guidelines.
• Handles patient messages delegated from nurse, providers and supervisor.
• Greets all patients as they arrive at the clinic and certifies that all patient information is updated and correct.
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
• Assists managed care team with referrals, insurance verification and authorization as needed.

Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=895058

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

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