Senior Customer Service Clerk

Job Description:

Senior Customer Service Clerk

Description

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

PN#37000
Division: Customer Experience
Section: Various
Workdays & Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, be at ease multitasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds.

The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials, and work one evening a week and a weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift

The Senior Customer Service Clerk - Youth will:

• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school activities.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Assist with shelving and collection maintenance.

The Senior Customer Service Clerk - Adult Services will:

• Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.
• Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.
• Assist with collaborative efforts within the local community by participating in outreach and programming events.
• Assist with shelving and collection maintenance.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS One (1) year of clerical/customer service experience is required .

LICENSE REQUIREMENTS
None

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No

Pay Grade 12

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.393.1472).

If you need special services or accommodations, call 832.393.1472. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/29/2025 11:59 PM Central

Salary:

$1,468.00 - $1,744.00 Biweekly