Lead Customer Service Representative - Driver License Bureau
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training, Regulatory and Licensing, Transportation or Transit
- Job Type: Full Time
- Posted: Aug 22, 2025
Job Description:
Lead Customer Service Representative - Driver License Bureau
Description
Lead Customer Service Representative (Driver License Bureau)Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Using your knowledge to operate as a subject matter expert at the Driver License Issuance Team to assist.
The State of Missouri is an equal opportunity employer.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research and respond rapidly to complex technical correspondence, inquiries and telephone call questions.
- Provide leadership and guidance to employees within the Issuance section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
- Assist in processing complex workflow transactions.
- Assist supervisors with weekly and monthly production and backlog reports for the Issuance section.
- Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed)
- Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
- Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
- Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.