Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - DSG

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will be a customer service and technical position that will review and process a variety of documents and applications related to Missouri dealer licensing transactions. These responsibilities involve explaining laws, regulations, and procedures; searching computerized records and files; accurately communicating the requested information to customers either through telephone or email; and processing requests concerning all phases of dealer licensing transactions.

DUTIES PERFORMED SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Good typing skills, good work ethic, and good teamworking skills
• • Very detail oriented, and have the ability to go back and forth between tasks
• • Ability to process complex work with dedication
• • Ability to effectively communicate with customers

Qualifications:

Six or more months of experience in clerical or general office support work; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university may substitute on a month-for-month basis for the experience at a rate of three earned credit hours for one month.)

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards at (573) 751-1291.

Salary:

34,999.68 per Year