Associate Managing Director - Administrative Operations

Job Description:

Associate Managing Director - Administrative Operations

Description

Associate Managing Director - Administrative Operations
42057BR
42057BR

Position Description
Assists in managing a complex area/department and has oversight responsibilities. Responsible for the development, coordination and administration of the department.

Major/Essential Functions
Patient Registration Oversight

• Lead the institution's registration workforce.
• Support training, coaching, and onboarding efforts for operational leaders and staff related to process redesign and performance improvement.

Operational Strategy & Execution

• Assist in capacity-building initiatives to help departments sustain improvements and build leadership strength.
• Operationalize strategic priorities across departments to ensure consistent execution of clinic administrative workflows and operational standards.
• Support leadership with the implementation of initiatives aimed at improving access, patient throughput, and administrative efficiency.

Process Improvement & Standardization

• Lead or support process improvement efforts across clinical departments, identifying opportunities for standardization, automation, and service enhancement.
• Contribute to the development of SOPs, playbooks, and improvement tools that help reduce variation in clinic operations.

Performance Monitoring & Reporting

• Monitor operational metrics (e.g., scheduling utilization, registration accuracy, cycle times) to identify trends and areas for improvement.
• Develop and maintain dashboards, summary reports, and operational tools to support decision-making at the department and system level.

Departmental Collaboration

• Partner with department administrators, clinic leaders, and front-line staff to identify workflow bottlenecks and provide support for resolution.
• Facilitate knowledge sharing across departments and promote adoption of shared standards and best practices.

Technology Enablement

• Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.
• Participate in system rollouts, enhancements, and data integrity efforts tied to operational improvement goals.

Communication and Reporting:

• Maintaining clear communication channels between the Managing Director and the team, preparing reports on performance, and providing feedback.

Team Management:

• Leading, mentoring, and motivating teams, delegating tasks, providing guidance, and conducting performance reviews.

Required Qualifications
Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management experience to equal a minimum of 10 years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=896696

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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