Tour Program Facilitator - Open Space

Job Description:

Tour Program Facilitator - Open Space

Description

Job Posting Closes at 11:59PM on:
09/01/25
Division:
Open Space Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County Open Space (JCOS) is seeking a Tour Program Facilitator to join the Hiwan Museum team located in Evergreen, CO. The Tour Program Facilitator is responsible for on-site Museum operations during Museum open and closed hours, primarily during the weekend. This includes leading weekend tours, directing weekend volunteers, and part-time tour guide staff, various administrative work including maintaining a variety of records through digital databases, answering the telephone, responding to inquiries, and being responsible for building operations while on duty. Additionally, the Tour Program Facilitator assists in program development, creating training materials, developing exhibits, training docents and volunteers, and presenting public programming as needed.

This position is a part of the Cultural Resources Team (CRT) which is tasked with the protection and management of cultural and paleontological resources on Open Space properties including 365 cultural sites, 34 paleontological sites, and more than a hundred heritage buildings and structures including the historic Hiwan Museum.

The ideal candidate will have experience working within historic house museums, delivering interpretive tours and programming to visitors of all ages. The ability to work both independently and within a team environment is preferred.

SCHEDULE:

This position is aligned with the museum hours and is expected to work Fridays, Saturdays, Sundays and one or two other weekday/s to be coordinated with the rest of the Hiwan team. The typical 40-hour week schedule can be either a 4-day or a 5-day work week, with various events/programs that may shift the schedule a few times a year, allowing for a flex-schedule those weeks. Due to the nature of the work, this position operates on-site at the Hiwan Heritage Park in Evergreen, CO.

COMPENSATION:

Target Hiring Range: $29.00 - $36.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.



ESSENTIAL DUTIES:

• Open and close facility. Provide a welcoming environment. Conduct interpretive tours. Coordinate and supervise group tours. Assist with updating the Hiwan Museum Calendar, events, programs, maintenance, museum operations, and other site-specific tasks as assigned. Perform light building and ground maintenance including sweeping, trash removal, dusting, and light snow and ice removal. Assist in cleaning the Museum and Outbuildings, including but not limited to mopping, vacuuming, dusting and dropping off/picking up dry cleaning of museum items. Assist with the Annual Deep Clean. Administrative tasks include but are not limited to: Maintain records of attendance and record quarterly museum visitation, answer telephone, and receive inquiries, refill Jefferson County brochure holders, collect mail and distribute to appropriate staff, provide information to the public based on knowledge of programs and activities, or refer callers to appropriate personnel. Make decisions in the best interest of the museum, the safety of visitors, volunteers and employees.
• Work with staff to coordinate and offer continuing training opportunities for volunteers and part-time tour guides at Hiwan Museum. Oversee volunteer recruitment and volunteer retention. Coordinate and schedule tour shifts ensuring there is always coverage for open hours. Ensure adherence to established policies, procedures and standards. Resolve problems as situations arise independently and/or with the help of the Hiwan Museum team. Track volunteer hours and activities using volunteer database software. Evaluate and adopt or refine volunteers' suggestions and make decisions in the best interest of the museum visitors, volunteers and employees. Operate within the museum budget, and collaborate with the Hiwan Museum team to evaluate museum needs alongside budget needs, and track museum expenditures. Assist other museum staff in organizing volunteer recognition events.
• A secondary role will be to support the Museum Specialist with operations, research, exhibit development, and artifact care, when time permits. Assist in updates to exhibit rooms which involves artifact handling including heavy furniture. Assist in Integrated Pest Management.
• Assist full-time staff when needed on joint events, programs and projects.
• Assist other museum staff in development, design, research, coordination and oversight of educational programs and activities. This includes aiding in material development, training, and general collaboration with Museum and Open Space staff.
• Use data entry software, Excel spreadsheets, and file systems to enter, store and retrieve information. Summarize data in preparation of standardized reports, including volunteer and tour participation reports, contribute information for budget development and monthly financial summaries on program and supply expenditures.
• As needed, represent the County and department as a member of various committees and professional organizations. Attend various events hosted by local community partners.
• As needed, attend meetings and provide input based on expertise and observations. Evaluate locations, times, and value of pop-up events to best represent the museum. Promote tours, volunteer recruitment, programs and community outreach.Collaborate and develop a professional relationship with our stakeholders and community partners.
• Understand and maintain building operations including interface with Open Space maintenance personnel, broader Jefferson County personnel, contractors, on-site security system, and emergency services as needed.
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Attributes that will lead to success in this role include:

• Strong public speaking skills.
• Excellent customer service.
• Certified Interpretive Guide, or knowledge of these standards.
• Familiarity with Core Standards for Museums.
• Excellent interpretive skills and can present complex cultural topics to the public.
• Team player and willing to help with all aspects of museum operations.
• Independent critical thinking and analysis skills.
• Resourceful and a good problem solver.
• Conflict resolution and de-escalation skills.
• Demonstrate initiative, innovation, and resiliency.
• Passionate about the agency's mission and vision.

QUALIFICATIONS:

Minimum Qualifications:

• 1 year of work-related experience in a history-related museum, tour guide, historic site interpreter, history educator or a related field.
• Bachelor’s degree in Museum Studies, Public History, History, Social Sciences-Anthropology , Library & Information Science preferred, or a closely related field.
• Note an equivalent combination of education and experience is acceptable.

Preferred Knowledge, Skills and Abilities :

• Ability to work independently and in a team.
• Ability to work on the weekends.
• Proficient in Microsoft office suite.
• Experience with Workday.
• Experience with PastPerfect collection database software.
• Experience providing guided tours and conducting education programming.
• Ability to hit the ground running and move easily between tasks.
• Experience developing museum programming.
• Able to use a laptop and tablet computers.
• Able to lift 50lbs.
• Able to climb stairs multiple times during a shift at altitude.
• Must be organized and can pay attention to minute details.
• Ability to effectively communicate with staff and volunteers to ensure museum open hours are fully covered.

ADDITIONAL JOB INFORMATION:

• Criminal History and MVR Background Checks are required for every position.
• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and reference checks.
• All Jefferson County Employees must apply through their internal profile.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Natural Resources