Voter Registration Service Coordinator

Job Description:

Voter Registration Service Coordinator

Description

What You'll Be Doing

Are you detail-driven, organized and motivated by meaningful public service? Do you want to play a central role in one of the most important functions of local government - elections? As the Voter Registration Services Coordinator, you will help ensure that every eligible voter in Wake County has access to accurate, timely and efficient voter registration services. You’ll lead coordination efforts across teams, help streamline workflows and support staff in providing outstanding service to the public. If you're excited by fast-paced work with real impact - and you’re ready to contribute to the success of elections in Wake County - home to more registered voters than any other county in North Carolina - this position is for you!

What You Will be Doing as a Board of Elections Voter Registration Service Coordinator:

• Coordinate the daily operations of staff on the Voter Registration team to ensure all incoming work is processed promptly and without backlog
• Monitor voter registration workflows and implement process improvements to enhance efficiency across the team
• Serve as the primary point of contact for the Voter Registration team, providing guidance, addressing questions and resolving routine issues
• Work closely with the Voter Services Manager to assign staff strategically, coordinate priorities and evaluate operational needs
• Work collaboratively with the Absentee Services Coordinator to assess workload demands and determine when to reallocate staff between voter registration and absentee tasks, enhancing overall efficiency and coordinated support
• Understand and apply federal and state election laws and directives to maintain accurate procedures and develop staff resources
• Prepare reports and spreadsheets to track productivity and performance metrics
• Develop and maintain updated voter registration documents, forms, and internal process guides
• Coordinate mailroom processes related to voter registration, including sorting, collecting, scanning, and distributing mail
• Deliver exceptional customer service to voters via phone, email and in person by issuing forms and applications, guiding users on available tools, and resolving inquiries accurately and professionally
• Research and respond to inquiries from the public regarding voter registration laws and procedures
• Create public-facing educational materials such as flyers, posters and guides to promote and inform about voter services
• Assist with election and post-election duties such as provisional ballot processing and recording voter history

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state and federal election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center. We support a million Wake County residents and ensure elections are accessible, transparent and fair.

The Basics (Required Education and Experience)

• Associate's degree
• Two years of experience in business environment
• Notary Public
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience in public administration or elections
• Experience leading a team
• Experience working in local or state government

How Will We Know You're 'The One'?

• Ability to manage and lead special projects to accurately complete and accomplish tasks
• Familiarity with local, state or federal election laws
• Skilled in multitasking across deadlines during high-pressure election periods
• Excellent interpersonal and communication skills, especially across email, phone and in-person environments
• Ability to convey verbal and written information to groups and individuals
• Ability to lead with initiative, adaptability and a collaborative spirit

About This Position

Location: Board of Elections Ops Ctr Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 26.16 - 31.99

Market Range: 26.16 - 37.81

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/24/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

26.16 - 31.99