Absentee Service Coordinator

Job Description:

Absentee Service Coordinator

Description

What You'll Be Doing

Do you excel in fast-paced, detail-oriented environments and want to contribute to the critical behind-the-scenes efforts that keep Wake County elections running efficiently? As the Absentee Services Coordinator, you will be responsible for overseeing the absentee-by-mail voting process, ensuring that voters throughout Wake County request, receive, complete, and return their absentee ballots accurately and on time. This role is well-suited for someone skilled at managing complex workflows, supporting team members and maintaining the precision of election operations. As the county with the largest registered voter population in North Carolina, Wake County depends on your dedication to providing outstanding service to the community.

What You Will be Doing as a Board of Elections Absentee Service Coordinator:

• Oversee the daily operations of staff on the Absentee Team to ensure timely processing of absentee requests, returned absentee ballot packages and related tasks
• Monitor absentee workflows and implement process improvements to maximize team efficiency and prevent backlogs
• Serve as the primary point of contact for the Absentee Team - providing guidance, answering questions and resolving routine issues prior to escalation
• Collaborate closely with the Voter Registration Services Coordinator to assess workload demands and determine when to reallocate staff between absentee and voter registration tasks, enhancing overall efficiency and coordinated support
• Partner with the Voter Services Manager to strategically assign staff, coordinate priorities and evaluate operational needs
• Ensure all absentee ballot processing complies with federal and state election laws and directives
• Prepare and maintain accurate reports and spreadsheets to track absentee ballot requests, processing and team productivity
• Develop and update procedures and resources to support absentee staff in their daily functions
• Deliver exceptional customer service to voters via telephone, email and in person by providing absentee ballot forms, guidance on the process and resolving inquiries professionally and accurately
• Prepare and present staff recommendations regarding civilian, military and overseas absentee ballot approvals, non-approvals or matters requiring Board review to our 5-member bipartisan board of elections
• Assist with various election and post-election tasks, including ballot reconciliation and provisional ballot processing

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state and federal election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center. We support a million Wake County residents and ensure elections are accessible, transparent and fair.

The Basics (Required Education and Experience)

• Associate's degree
• Two years of experience in business environment
• Notary Public
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience in public administration or elections
• Experience leading a team
• Experience working in local or state government

How Will We Know You're 'The One'?

• Ability to manage and lead special projects to accurately complete and accomplish tasks
• Familiarity with local, state or federal election laws
• Skilled in multitasking across deadlines during high-pressure election periods
• Excellent interpersonal and communication skills, especially across email, phone and in-person environments
• Ability to convey verbal and written information to groups and individuals
• Ability to lead with initiative, adaptability and a collaborative spirit

About This Position

Location: Board of Elections Ops Ctr Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 26.16 - 31.99

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/24/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

26.16 - 31.99