Emergency Medical Services Specialist

Job Description:

Emergency Medical Services Specialist

Description

CAREER DESCRIPTION

EMERGENCY MEDICAL SERVICES SPECIALIST

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

DEADLINE TO APPLY
This position is open to the public for a minimum of five (5) business days. Qualified applicants are encouraged to apply immediately, as the recruitment will close on Tuesday, July 15, 2025, at 11:59 PM (PST).

This recruitment will establish an open eligible list. This list will be used to fill current and future Emergency Medical Services Specialist vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.

HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.

THE OPPORTUNITY
The EMS Specialist position will perform the following:

• Monitor EMS personnel adherence to Federal, State, and Local standards
• Responsible for Emergency Medical Technician (EMT), Paramedic, and Mobile Intensive Care Nurse (MICN) application processing, evaluation, and reporting to various local, state, and federal agencies
• Responsible for investigations, discipline, and probation management for EMT, Paramedic, and MICN
• Evaluation of Criminal Offender Record Information submitted by the Department of Justice and the Federal Bureau of Investigation (FBI)
• Interpret, and apply laws, and regulations to specific situations and investigations
• Perform public complaint investigations; investigations based on arrest notifications from the department of justice and FBI
• Gather and analyze facts and evidence, reason logically, draw valid and concise conclusions, and make appropriate recommendations
• Prepare written documents and accurate detailed investigation reports clearly and concisely
• Collaborate with stakeholders, hospitals, fire departments and ambulance providers to meet the needs of the agency
• Facilitate and monitor EMS Personnel licensing, certification, and accreditation
• Support processes within the Orange County Medical Emergency Data System (OC-MEDS)
• Serve as program representative on committees relating to transportation, disaster, licensing and certification, and education issues
• Assist with EMT and ambulance provider licensing investigations as they pertain to healthcare and collaborate closely with divisional personnel
• Plan and organize the annual County-wide medical disaster exercise with system stakeholders
• Coordinate and continually assess EMS disciplinary procedures
• Establish and maintain cooperative working relationships with Federal, State, local law enforcement agencies, and others
• Assist in the development of EMS pre-hospital policies and procedures
• Coordinate Administrative Law Judge hearings through the Office of Administrative Hearings
• Continual monitoring of EMS personnel placed on probation

MINIMUM QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess two (2) years of experience demonstrating knowledge in emergency medical services or public health/medical emergency management setting.

Additionally, the ideal candidate will also possess extensive knowledge and/or experience in the following competencies:

Professional & Technical Experience

• Understanding of using pre-hospital medical equipment for Basic and/or Advance Life Support purpose
• Working with emergency communication devices, including, Med-9, 800 MHz, UHF/VHF, ReddiNet, and satellite phone systems
• Understanding and applying of the following:
  • State EMSA regulations including California Title 22, Division 9: Prehospital EMS, California EMS Law, and Health & Safety Code Division 2.5 as they pertain to Ambulance licensing, EMT certification and re-certification, Paramedic licensing, MICN authorization, continuing education requirements, and ambulance company operational procedures and standards
  • Orange County Emergency Medical Services (OCEMS) Policies and Procedures and the Orange County Ambulance Ordinance (OCAO) as they pertain to Ambulance licensing, EMT certification and re-certification, Paramedic licensing, MICN authorization, continuing education requirements, and ambulance company operational procedures and standards
• Investigating problems, complaints, and inquiries related to EMS Personnel
• Obtaining and verifying evidence to support administrative action
• Preparing and serving notices of investigations and other official documents
• Locating, and interviewing witnesses and persons suspected of violation
• Coordinating methods and procedures, business correspondence, report preparation, statistical analysis, and evaluations
• Analyzing and interpreting federal, state, and local regulations, policies, and procedures regarding the administration of EMS Personnel licensing, certification, accreditation, and investigation
• Serving as an OCEMS representative for administrative law process for licensure action appeals
• Conducting quality assurance and improvement studies
• Providing support to the EMS Specialists responsible for EMS personnel certification, accreditation, and licensing standards
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat

Relationship Building | Oral and Written Communication Skills

• Collaborating with other public and private agencies such as hospitals, fire departments, ambulance providers, and continuing education providers
• Establishing and maintaining positive working relationships by effectively communicating and collaborating with individuals across all levels of an organization developing oral, written, and electronic information into concise, descriptive formats that effectively convey concepts, conclusions, and continuity of thought
• Adapting one's communication style to different audiences and/or situations
• Demonstrating excellent written and verbal communications skills
• Effectively performing investigation interviews and using investigative tactics to achieve an appropriate outcome
• Facilitating meetings to achieve consensus and foster cooperation
• Representing EMS Personnel at Emergency Medical Care Committee (EMCC); Base Hospital Coordinators (BHC); Fire Chiefs EMS; and State sponsored committees
• Presenting written and verbal correspondence, reports, and materials in a clear manner, with correct and comprehensible terms ranging from general notes to concepts
• Cooperating and securing the assistance of Federal State and local law enforcement agencies

Organizational & Planning Skills

• Scheduling meetings, trainings, audits and other work events using Microsoft Outlook
• Developing and coordinating public education programs specifically relevant to emergency medical preparedness by creating brochures, marketing materials, and public information media
• Flexible and open to new ideas and processes

MINIMUM QUALIFICATIONS
Please click here for the minimum qualifications for EMS Specialist.

SPECIAL QUALIFICATIONS

• Candidates will possess a valid California Emergency Medical Technician Certification
• A valid California Driver License, Class C or higher, by date of appointment

PHYSICAL AND ENVIRONMENTAL CONDITIONS
Physical Characteristics: Independent body mobility to stand, walk, bend, stoop, sit for prolonged time and to drive a vehicle; strength to lift and carry up to 25 pounds; manual dexterity to reach, grasp, manipulate small objects and precision instruments to give injections, take pulse and blood pressure; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read gauges, thermometers and calibrated measuring instruments, labels on mediations, computer screen; hear and speak well enough to communicate with the public at normal conversation level in person and over the phone.

Environmental Conditions: Will be required to work in an office; conduct field ambulance inspections, wear protective equipment/clothing as required by protocol; may work in settings where patients who have communicable diseases are present or may have been; may be assigned to evenings, weekends and/or holidays during activation of the EMS Department Operations Center/OC Operational Area Emergency Operations Center. May require travel and be required to use County-approved means of transportation for job-related travel.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection process.

Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

Frequently Asked Questions

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or mcuellar@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 7/15/2025 11:59 PM Pacific

Salary:

$31.45 - $42.36 Hourly