Deputy Director of Emergency Services and Telecommunication

Job Description:

Deputy Director of Emergency Services and Telecommunication

Description

Description

This is a high level professional and administrative position involving responsibility for exercising supervision, leadership and administration of staff and programs. Under general guidance of the Director of Emergency Services and Telecommunication, oversees the day to day administrative functions, information systems, and supervisory work to manage Public Safety personnel and programs. Acts as Director, as assigned or in the absence of Director, and represents the interests of the Department as assigned. Performs difficult professional and managerial work within the Emergency Communications Center. Ensures consistent interpretation and use of City/Departmental policies to effectively serve the public and minimize liability. Assists in management level coordination of Center activities, addresses and resolves problems as necessary. Supervises the system administrator(s) responsible for the proper operation and maintenance of the Center’s technical equipment. Keeps abreast of recent developments in state and federal requirements, disaster operations and advancements in the communications field. Supports the preparation of the operating and capital budgets for the Center, and controls expenditures. Monitors activity regarding legislation affecting emergency telecommunication operations, training standards for staff, etc.. Supports the development and maintenance of Standard Operating Procedures manual. Ensures training of employees and supports implementation of the training curriculum. Assists with supervision of shift supervisors and maintaining 24/7/365 staffing schedule. Expertly interprets policies and ensures that all orders and operational procedures and requirements are addressed in the selection and hiring process. Attends regular staff/management meetings and collaborating with other management staff to identify problems and develop long and short-term improvements strategies. Coaches, counsels, and mentors’ employees, providing ongoing constructive feedback. Prepares a variety of reports, statistical analysis and correspondence as required by the Director. Conducts confidential internal investigations of misconduct/ demeanor complaints and appropriately disposes of the same. Performs related duties as required.
Distinguishing Characteristics
This position is in the unclassified service and is appointed and serves at the pleasure of the Director of Emergency Services and Telecommunications in accordance with Chapter V and VIII of the City Charter.
Incumbents are required to obtain Hartford Residency within six (6) months of appointment to the position in accordance with Article XVIII, Sec. 2-850, of the City of Hartford Municipal Code.

Knowledge, Skills & Abilities

The City of Hartford is seeking candidates for this role with:

Extensive Knowledge of:
• Rules/regulations governing radio transmissions and other emergency communications procedures;
• Standard operating procedures for public safety agencies.
Knowledge of:
• Theories, principles, techniques and technology in the field of Public Safety Communication for a large public safety entity;
• Principles and practices of public administration, including budgeting, purchasing, personnel, labor relations, and maintenance of public records;
• Research methods and analysis techniques.
Ability to:
• Multitask and move quickly from one assignment to another;
• Supervise, train, and evaluate performance of personnel;
• Effectively delegate supervisory responsibilities to staff when appropriate and mentor employees in self-development activities;
• Gather facts from persons in crisis situations and accurately relay information;
• Effectively function in stressful and critical situations;
• Maintain an open and nonjudgmental attitude in dealing with a diverse population;
• Establish and maintain effective working relationships with agencies, employees, and the general public;
• Communicate effectively and concisely, both verbally and in writing.

Qualifications

The City of Hartford is seeking candidates for the Deputy Director of Emergency Services and Telecommunication position who meet the following qualifications:

Bachelor’s degree from an accredited college or university in Criminal Justice, Emergency Management, Business Administration, Public Administration or a closely related field and Five (5) years of experience in public safety telecommunications, including at least three (3) year in a supervisory role preferred.

A combination of education and experience may be considered.
Licenses; Certifications; Special Requirements
Must possess and maintain a valid Driver’s License.

Must be eligible for NCIC/COLLECT certification.

Must successfully complete a thorough pre-employment criminal background investigation.

Other Information

A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.

APPLICATIONS MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS WITHOUT PROPER DOCUMENTATION SHALL RESULT IN YOUR DISQUALIFICATION.

APPLICATIONS VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.

Physical Demands and Working Conditions

Work is performed primarily in an office environment with some travel to different sites; incumbents may be required to work extended hours including holidays, evenings, and weekends.

Other Information:

If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening examination, and an extensive background check.

ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR THROUGH EMAIL, UNLESS OTHERWISE REQUESTED AT TIME OF APPLICATION.

The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.



Closing Date/Time: 8/7/2025 5:00 PM Eastern

Salary:

$89,099.92 - $145,707.12 Annually