Program Analyst/Senior Program Analyst

Job Description:

Program Analyst/Senior Program Analyst

Description

Job Description

Office of Research & Statistics

Annual Salary Range for Program Analyst: $92,960 - $123,943

Annual Salary Range for Senior Program Analyst: $102,263 - $136,352

FLSA Exempt / Union Represented

This position allows for up to four days of remote work per week

About ORS
The Office of Research and Statistics (ORS) is the State Bar's data and research hub. We produce the research and analytics that guide policy, planning, and statewide reporting on California's legal profession. ORS also leads data-governance and quality-improvement projects to keep the State Bar's data accurate and secure.

The Ideal Candidate
ORS seeks a Program Analyst / Senior Program Analyst-part data engineer, part analyst-for our San Francisco office, with up to four remote days per week. The role includes cleaning and modeling data, automating pipelines, building dashboards, and helping set data-governance standards across the agency. Required skills include hands-on experience with SQL databases, proficiency in Python or Stata, and expertise with BI tools such as Power BI or Tableau, plus a knack for improving data quality. Familiarity with data-governance frameworks or cloud platforms is a plus. Title and salary will depend on the candidate's skills and experience.

Program Analyst

Definition

Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions/units.

Distinguishing Characteristics

The Program Analyst classification is a journey-level professional classification distinguished from the lower-level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance.

Examples of Essential Duties Duties may include, but are not limited to the following:

• Performs professional work in support of State Bar programs and services within the various State Bar divisions/units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Research information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
• Reviews processes and maintains program transactions, records, and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
• Evaluates program effectiveness by comparing outcomes to goals to determine whether to take corrective actions or recommend modification to processes and procedures.
• Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies.
• Conducts audits to determine if there are program inconsistencies or non-compliance.
• Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
• May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Knowledge of:

• Operations, services, and activities of the assigned program, departmental programs, policies, procedures, and terminology.
• Codes and regulations as related to assigned program responsibility.
• Principles of data analysis and research tools.
• Problem identification, analysis and evaluation.
• Problem solving and conflict resolution methods and techniques.
• Computer information systems, including personal computer applications, word processing and spreadsheet programs.
• Principles of effective writing and verbal presentation.
• Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
• Computerized information and database recordkeeping systems.

Ability to:

• Apply the policies and practices of a department.
• Review and analyze complex qualitative and quantitative data.
• Audit records and accurately gather, record, and evaluate data; analyze and interpret information and adopt effective courses of action.
• Operate modern office equipment including computer hardware, software, and internet and web-based applications.
• Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
• Compile data and prepare narrative and statistical reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
• Maintain the confidentiality of information.

Minimum Qualifications

Education:

• Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

Experience:

• Two (2) years of experience in data collection and evaluation, research or performance or financial analysis, grant compliance in a public sector, legal or nonprofit environment, or equivalent.

License, Certificate, Registration Requirements:

• Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

Senior Program Analyst

Definition

Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower level professional and support staff; and performs related work as required.

Distinguishing Characteristics

The Senior Program Analyst is the is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and service in the division/unit to which assigned.

Examples of Essential Duties

Duties may include, but are not limited to the following:

• Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions.
• Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
• Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
• Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
• Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
• Provides lead direction over programs, staff or special projects, which involves assigning, reviewing and coordinating the work of staff.
• Trains staff in program policies, rules, regulations and procedures; assesses workloads, assigns employees as necessary to ensure the proper level of support for ongoing activities of the department. Assists with the selection, training, direction, and evaluation of staff.
• Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
• Represents the State Bar at programs and functions, and responds to inquiries from board members, management, attorneys and the public.
• May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Knowledge of:

• Principles of office management, budgeting, administration and supervision.
• Problem identification, analysis and evaluation.
• Problem solving and conflict resolution methods and techniques.
• Computer information systems, including personal computer applications, word processing and spreadsheet programs.
• Interviewing and investigative techniques.
• Principles of effective writing and verbal presentation.
• Coordination and operation of programs.
• Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
• Personnel selection and supervisory principles, practices, and procedures.
• Computerized information and database recordkeeping systems.
• Office procedure, budget preparation and maintenance techniques. Ability to: Apply the policies and practices of a department.
• Understand, interpret and apply laws, rules and regulations related to assigned programs.
• Plan, organize, coordinate and evaluate programs under conflicting deadlines and demands.
• Analyze material and problems and identify solutions.
• Analyze problems and complaints, and identify solutions in a timely manner.
• Mentor, assign and prioritize work assignments of staff in support of meeting program goals.
• Operate modern office equipment including computer hardware, software, and internet and web-based applications.
• Compile data and prepare narrative and statistical reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate clearly, concisely and professionally, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Maintain the confidentiality of information.

Minimum Qualifications

Education:

• Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

Experience:

• Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.

License, Certificate, Registration Requirements:

• None required.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

About the State Bar

The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.

Our Values

Clarity | Investing in Our People | Excellence | Respect | Growth Mindset

Learn more about our values.

DEI Statement

We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Learn more about our commitment to DEI.