Commercial Field Supervisor

Job Description:

Commercial Field Supervisor

Description

DUTIES

ANNUAL SALARY

$134,404 to $141,900

NOTES :

Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf .

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)

1. Two years of full-time paid experience as a Senior Commercial Field Representative with the City of Los Angeles; or

2. Two years of full-time paid experience as a Commercial Service Supervisor with the City of Los Angeles.

PROCESS NOTES
Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met.A valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required at the time of filing. Applicants will be disqualified and not be eligible for hire if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI.Commercial Field Supervisors may be required to utilize their personal vehicle in the performance of their duties. Upon appointment, they may be required to furnish an automobile, properly insured, for use in City service. Mileage and per diem will be paid in accordance with established rates.Some positions may direct and oversee the operations of field and service center staff in the Owens Valley/Bishop office.

WHERE TO APPLY & APPLICATION DEADLINE

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity/promotionaljobs for Promotional Examinations.

NOTE :

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

APPLICATION DEADLINE

Applications must be received by THURSDAY, JUNE 5, 2025 .

SELECTION PROCESS

Examination Weight:

Essay - Advisory

Interview - 100%

The examination will consist entirely of an evaluation of professional and personal qualifications by interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Supervision; Resolves Conflict; Oral Communication; Written Communication; Customer Service; Safety Focus; including safety principles, practices, and procedures as required by the Department of Water and Power and California Occupational Safety and Health Administration (Cal/OSHA) while performing and overseeing staff engaged in field activities including those related to turning on and/or off water and/or electric services, accessing property, and conducting field investigations; Job Knowledge, including knowledge of: various types of water and electric services available to Department of Water and Power customers including residential, fire, commercial, multi-family, and industrial services; various types of water and electric meters, including their components, and the methods used to read and interpret them; factors that impact the rate of electric and water bills; standards, practices, rules, regulations, and/or procedures as required for field services, investigations, meter reading activities, turning water and/or electric services on and/or off, handling of customer claims and/or complaints, collecting delinquent revenue, identifying diversion and loss revenue, and application of rates for water and electricity as found in the Department of Water and Power working rules manual; customer information management systems, such as the Customer Care and Billing System (CCBS), and its use; and other necessary knowledge, skills, and abilities.

Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Commercial Field Supervisor.

Prior to the interview, applicants will be required to prepare some written material related to the duties and responsibilities of a Commercial Field Supervisor. This essay material will not be separately scored, but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory essay will not be invited to the interview and will be considered to have failed the entire examination. To be considered complete, the advisory essay must include a substantive response for each question or problem included in the advisory essay for which an applicant is required to provide an answer. Please note that applicants must complete the advisory essay and meet minimum qualifications as stated on this bulletin in order to be considered further in the examination process.

The advisory essay will be administered on-line . Applicants invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory essay. Applicants will be required to complete the on-line advisory essay between MONDAY, JUNE 30, 2025 and MONDAY, JULY 7, 2025. Applicants who fail to complete the advisory essay as instructed may be disqualified.

Candidates will be notified later by e-mail of the date, time and location of the interview, which will be held in Los Angeles. It is anticipated that interviews will begin during the period of MONDAY, AUGUST 4, 2025 to FRIDAY, AUGUST 15, 2025.

NOTES :

This examination is based on a validation study.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.You must have received a regular appointment to a City position or be on a reserve list to file on a promotional basis.Seniority credit at the rate of 0.25 of a point for each year of continuous classified City service will be added to the weighted test score of each candidate.A final average score of 70% or higher is required to be placed on the eligible list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

THIS EXAMINATION IS TO BE GIVEN ONLY

ON AN INTERDEPARTMENTAL PROMOTIONAL BASIS

The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html

There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:

http://per.lacity.org/bens/index.html

Closing Date/Time: 6/5/2025 11:59 PM Pacific

Salary:

$134,404.00 - $141,900.00 Annually