IT Infrastructure Engineer (Network Engineer I)

Job Description:

IT Infrastructure Engineer (Network Engineer I)

Description

Minimum Qualifications

• Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
• Experience may substitute for education up to two (2) years.

Licenses or Certifications:

Valid Texas Driver License depending on assignment.

Notes to Applicants
Austin Energy seeks an energetic, self-motivated person to join the IT Network, LAN , and Telecom team (IT Infrastructure Engineer). This position is an excellent opportunity for someone starting or continuing their network career. The position is responsible for the IT network devices’ day-to-day operation, support, and maintenance. Typical responsibilities include installing and supporting network devices, security/vulnerability patching, hardware replacement tasks, creating/maintaining firewall rules, and basic network troubleshooting.

Duties, Functions, and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Maintains, monitors, and supports the infrastructure environment and/or facilities.
• Performs routine maintenance tasks for infrastructure systems such as backups, patch management, and hot fixes, and performs a health check based on checklists.
• Monitors system-operating capacity regarding disk space, storage, CPU utilization, hardware/software activities, and resource utilization for capacity planning.
• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
• Provides Tier III support and is part of the on-call rotation. Occasional travel may be required.
• Monitors ticketing queue and responds to service requests or incidents.
• Coordinates installation and maintenance work with outside vendors as needed.
• Installs, configures, and maintains approved telecom/network hardware and software components.
• Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks, local Internet, remote access, VPNs, and connectivity protocols.
• Implements predetermined telecom/network software or hardware changes.
• Monitors installed network and telecom equipment.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
• Starting salary will be based on overall relevant experience from your application.
• Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement.
  • Once the job posting has closed, applications cannot be changed.

Fair Labor Standards Act:

• This position is classified as non-exempt. Non-exempt employees must be compensated for any overtime worked when such compensation is required by law.

If you are selected as a Top Candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation ( CBI ).

Driving Requirement:
This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Physical Requirements:

Tasks may involve bending, lifting, walking, carrying, or using a force equal to, or lifting, fifty (50) pounds. The candidate must be physically and mentally able to communicate, respond, and work with participants’ needs and safety issues. The candidate must also be able to work outdoors in any weather and in inclement conditions.

Work Schedule:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

NERC :

This position will require yearly NERC training.

Hybrid Telework Schedule:

Infrastructure team members are required to be on-site at a minimum of twice a week.

Pay Range
$32.23 - $40.29 per hour

Hours
Work Schedule:

• Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week).
• Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures.
• This position requires on-call assignments, which might result in a call back to work.
• Infrastructure team members must be on-site a minimum of twice a week.

Job Close Date 05/29/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications
Preferred Qualifications:
Experience with Cisco routers, Catalyst/Nexus switches, and Palo Alto firewalls. Knowledge of DHCP and DNS . Ability to explain network concepts to people without a technical background. Experience creating and maintaining network diagrams/documentation. Ability to travel to more than one work location. Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities

• Installs, configures and maintains virtual and physical server and software components.
• Collects and maintains tracking and configuration documentation and plans.
• Administers, creates and updates access permissions for system accounts for enterprise systems.
• Administers Azure, Active Directory, Microsoft 365 at the enterprise level.
• Administers SANs.
• Installs and configures new storage systems.

Network Discipline Additional Duties and Responsibilities

• Installs, configures, and maintains approved telecom/network hardware and software components.
• Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.
• Implements predetermined telecom/network software or hardware changes.
• Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed.
• Provides support for connectivity or related network/communication issues for the user community.
• Monitors installed network and telecom equipment.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Open Systems Interconnection model ( OSI model).
• Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ).
• Knowledge of firewall configuration and management.
• Knowledge of various network types (e.g., LAN , WAN and WLAN ).
• Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
• Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
• Knowledge of performing traffic engineering analysis on network facilities.
• Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP .
• Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
• Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
• Ability to manage several projects simultaneously from design to implementation.
• Ability to recommend solutions for improving the overall network health by assessing overall effectiveness.
• Ability to secure systems by establishing and enforcing policies.
• Ability to work comfortably in a fast-paced environment.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications?

• Yes
• No

* Please describe how your education and experience relate to this position.
(Open Ended Question)
* Describe your experience supporting Cisco switches and Palo Alto firewalls?
(Open Ended Question)
* This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation?

• Yes
• No

* Are you willing to accept call-back and/or on-call assignments?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

Optional & Required Documents

Required Documents Optional Documents