Quality Assurance Manager

Job Description:

Quality Assurance Manager

Description

Pay Range: $78,326 - $101,824 annual compensation

Job Posting Closing on: Wednesday, June 4, 2025

Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Quality Assurance Manager job is available with the City of Fort Worth Fire Department Emergency Services Division. Under administrative direction, leads and oversees quality management functions, supervising staff responsible for performance monitoring, data analysis, and continuous improvement initiatives. Conducts complex operational, policy, and program evaluations to enhance service delivery, ensure regulatory compliance, and support strategic decision-making. Coordinates quality assurance efforts across divisions and with external partners to promote efficiency, accountability, and high standards of public safety. Provides high-level analytical and administrative support to executive leadership, driving department-wide excellence in operations and outcomes.

Minimum Qualifications:

• Master’s degree from an accredited college or university with major course work in Public Administration, Finance, Business Administration, or related field
• Four (4) years of experience in the analysis of processes, procedures, operations, systems or methods, including experience in the functional area of assignment such as budget/financial management, research analysis or related experience.

Preferred Qualifications:

• Experience in methods and techniques of mapping work and process flows.
• Experience in public safety EMS and/or medical record keeping.
• Ability to develop training materials and conduct workshops on improved systems and procedures.

The Quality Assurance Manager job responsibilities include:

• Supervises and leads quality management staff, provide training and conducting evaluations.
• Provides high-level support to fire department leadership.

Prepare detailed quality reports and presenting findings.

• Serving on committees to guide strategic initiatives and maintain service excellence.
• Oversight for the process of quality review of patient care delivery to ensure care provided is within the standards.
• Develops and implements goals, policies, and performance standards aimed at improving EMS service delivery.
• Monitors and evaluates programs, processes, and employee output, identifying opportunities for improvement through data-driven analysis, workflow reviews, and productivity metrics.
• Leads process improvement to enhance departmental effectiveness.
• Conducts research and complex data analysis to support decision-making, identify operational trends for continuous improvement initiatives.
• Oversees and participates in budget planning and resource forecasting for clinical care, medical records and patient billing.
• Coordinates internal and external program activities and stakeholder engagement to ensure quality and accountability.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Physical Demand

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.