Business Process Analyst II

Job Description:

Business Process Analyst II

Description

Pay Range: $35.43 - $46.06/hr

Job Posting Closing on: Tuesday, June 3, 2025

Workdays & Hours: Schedule will best meet the needs of the Department; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The new Fort Worth Emergency Management & Communications (EM&C) Department is seeking a skilled Business Process Analyst II - Public Safety Technologyto join our Technology Services Team.

The Emergency Management & Communications department plays a critical role in public safety by coordinating responses to emergencies and disasters, ensuring swift and effective communication among first responders, government agencies, and the public. It develops preparedness plans, manages emergency alert systems, and facilitates rapid information sharing to protect lives and property during crises.

In this position, you will act as a technical liaison, primarily handling intricate business applications and serving as a project analyst. Your responsibilities will include providing user support, identifying customer needs, and enhancing business processes. You will also serve as a point of contact for departmental system issues, training, procedures, and testing. Administers and maintains projects, systems and/or technical business processes.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field.
• Four (4) or more years of experience in providing technical support in an Emergency Communications and/or Emergency Operations Center.
• Valid Driver’s License
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain compliance with CJIS standards
• Must pass Drug Screen

Preferred Qualifications:

• Two (2) or more years of experience in using and providing system administration and technical support for public safety software/technology solutions; including Computer Aided Dispatch (CAD).

The Business Process Analyst II - Public Safety Technology job responsibilities are to:

• Provide first-line support and maintenance for audio, visual, computer equipment, and other technology-related systems across all Emergency Management and Communications (EM&C) facilitates.
• Plans, tracks, and oversees activities on more complex departmental public safety projects related to systems and business requirements.
• Establish and maintain a client role with the members of the EM&C Department to coordinate and meet the various IT needs for assigned projects.
• Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and to deliver business analyst artifacts as needed. Coordinate and communicate with stakeholders, management staff, and vendor staff on project issues and status.
• Manages applicable incoming requests and other IT-related requests, and documents work in applicable service management systems
• Continuously monitor and evaluate the quality, responsiveness, efficiency and effectiveness of assigned information systems programs, methods and procedures, working with other team members on the continuous improvement of information systems and services.
• Ensures compliance of information systems with regulations such as CJIS, HIPAA, and others.
• Assists in inventory management, support, maintenance, and refresh/replacement schedule of Emergency Management & Communications Department computer equipment, such as PCs, laptops, cellular telephones, and tablets.
• Analyze information processing requirements and systems; translate requirements defined during systems analysis into logical, economical, and practical system design alternatives; participate in the maintenance and modification of current systems.

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Physical Demand

Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.