Real-Time Information Center Operator

Job Description:

Real-Time Information Center Operator

Description

Description/Special Instructions

The City of Elk Grove is currently accepting applications for

REAL-TIME INFORMATION CENTER OPERATOR

The City of Elk Grove is seeking qualified candidates to establish an eligibility list for the position of Real-Time Information Center Operator. The eligibility list will be used to fill future openings that may occur in the Police Department’s Real-Time Information Center. The ideal candidate is someone who has experience in a real-time crime center, security operations center, any other live video monitoring center, or understands the general concept of what real-time crime centers operational missions are. They will have experience multitasking between monitoring live video while updating responders or other stakeholders. The ideal candidate will be adept at remaining composed in high-pressure situations and will exhibit exceptional organizational and problem-solving skills.

Tentative Recruitment Timeline (subject to change)
Filing Deadline: 11:59 PM on April 30, 2025
Written Exam: May 12, 2025 (in person)
Oral Board Interviews: May 27, 2025 (virtual)
Final Selection Interviews: May 30, 2025 (In person)

The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future.

Community Profile
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.

Representative Duties

DEFINITION

Under general supervisio n , t he Real-Time Information Center Operator is responsible for surveillance, monitoring and data storage from live and recorded camera feeds, and maintenance, deployment and operation of mobile camera assets and the Mobile Command Center . The Real-Time Information Center Operator actively searches for real time camera assets and provides real-time situational awareness updates utilizing police radios and other available technology platforms to responding resources for priority calls. In addition, the Real-Time Information Center Operator will be an Unmanned Aerial System pilot as part of the agency’s Drone as a First Responder program.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned management or supervisory personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey level classification is responsible for independently performing technical duties in support of the Real Time Information Center . Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This is the entry level class in the Real Time Information Center series and p ositions in this class typically have limited directly related work experience. The Real- Time Information Center Operator class is distinguished from the Real- Time Information Center Specialist level by the concentration on internal and external communication, and intelligence gathering, and analysis performed by the higher level . In addition, Real- Time Information Center Specialists are tasked with project management and implementation as well as the streaming of video intelligence.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Monitors an integrated systems platform that combines 911 calls for service from the 911 Dispatch Center in designated priorities.
  
• Monitors traffic management and facility infrastructure security cameras to provide situational awareness to responding resources during in-progress incidents.
  
• Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed.
  

• Tracks evolving situations, assists in identification of possible suspects and suspect vehicles, locates fleeing suspects, and calls for additional resources when on-scene personnel are unable to do so.
  
• Pilots Unmanned Aerial Systems.
  
• Sources real time video footage, gathers intelligence information from databases, and communicates with Police Officers, often during high-stress situations.
  
• Operates radios and computer terminals to receive and transmit information.
  
• Sets up and operates command posts; and provides video monitoring of activities during special events , protests, and large gatherings.
  
• Proactively monitors the camera systems for public safety situations that are equal in priority to designated calls for service and communicates such situations upon observation.
  
• Responds to requests for video evidence during/after critical incidents as well as post incident investigations and public information requests.
  
• Maintains and operates mobile camera assets and other equipment as needed.
  
• Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge in order to identify potentially dangerous situations.
  
• Prepares written reports with clearly organized thoughts using proper sentence structure, punctuation, and grammar that meets police report writing guidelines.
  
• Performs related duties as assigned.
  

Qualifications

Knowledge of:

• Police Department objectives , procedures, services, and operating policies.
  
• Operational characteristics, services, and activities of a Real-Time Information Center.
  
• Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, and sectors and beat areas.
  
• Applicable federal, state, and local policies, laws, and regulations.
  

• Security and privacy requirements of police information.
  
• Unmanned Aerial Systems operational characteristics and applicable laws.
  
• Operational characteristics of video management systems.
  
• Functions of the Police Department and other City departments.
  
• Methods and techniques of conflict resolution.
  
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
  
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
  
• City and mandated safety rules, regulations, and protocols.
  
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
  
• Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.
  
• The structure and content of the English language at a level necessary to successfully perform the duties assigned.
  
• Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
  

Ability to:

• Perform several tasks simultaneously.
  
• Analyze situations quickly and objectively.
  
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
  
• Operate as the Pilot in Charge of unmanned aerial systems.
  

• Monitor incoming calls to the 911 Communications Center; determine if additional information can be gathered prior to officers being dispatched.
  
• Work under pressure, exercise good judgement, and make sound decisions in emergency situations.
  
• Remain flexible in an environment with changing priorities, deadlines, and schedules.
  
• Maintain composure, alertness and concentration while working for extended periods of time.
  
• Maintain confidentiality.
  
• Handle multiple projects under tight deadlines.
  
• Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment and computer equipment.
  
• Operate specialized public safety computer systems and applications.
  
• Read and interpret maps and other navigational resources and give directions.
  
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
  
• Communicate clearly and concisely in the English language at a level necessary for successful job performance.
  
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
  
• Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.
  
• Establish, maintain , and foster positive and effective working relationships with those contacted in the course of work.
  

Education and Experience:

Completion of the twelfth (12 th ) grade and o ne (1) year of experience in law enforcement, military, security, emergency preparedness, or public safety in a patrol, investigatory, dispatch, technical or similar support capacity sufficient for basic familiarity with law enforcement functions and operations.

Experience working in a Real-Time Information Center, or a Real Time Video Monitoring Center is highly desirable.
Experience with unmanned aerial systems piloting is also highly desirable.

License or Certificate :

Possession of an appropriate, valid California Class C driver’s license.
Possession of a valid Remote Pilot Certificate (Part 107) within one year of employment.

Physical Demands and Work Environment

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required . Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information . Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Reasonable accommodations will be made for individuals with disabilities who are qualified to perform essential functions of a position or positions within this classification.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

Employees may be expected to work overtime, weekends, evenings, and holidays as required .

The information listed above is subject to change and does not constitute either an expressed or implied contract. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478-2230.

CITY OF ELK GROVE

EMPLOYEE BENEFIT SUMMARY - NON REPRESENTED

Annual Leave (vacation/sick)
Upon Hire 176 hours 6.77 hours per pay period
5 Year Anniversary 216 hours 8.31 hours per pay period
10 Year Anniversary 232 hours 8.92 per pay period
15 Year Anniversary 256 hours 9.85 hours per pay period
20 Year anniversary 272 hours 10.46 per pay period

Deferred Compensation

Employee may participate in a 457 deferred compensation plan up to maximum allowed by law.

Deferred Compensation - City Match

The City will match up to 4% of employee's salary to a deferred compensation plan. There is a 1 year vesting period.

Employee Assistance Program

Available to employee and immediate family.

Flexible Spending Account

Covers IRS approved medical and/or approved dependent care expenses to be paid on a pre-tax basis.

• Medical spending up to $3,300.00 annually.
• Dependent care up to $5,000 annually.
• Adoption Assistance FSA up to $16,810 annually.

Health (Medical) Insurance
The City participates in the CalPERS Health Plan (PEMHCA) and offers a "cafeteria plan," which includes a monthly City contribution that an employee may apply toward premiums for medical insurance.

The City's Contribution rates for the 2025 plan year are as follows:

Single: up to $1,001.61 per month
2-Party: up to $2,003.22 per month
Family: up to $2,604.19 per month

Employees who show evidence of other group health insurance coverage and waive enrollment in a CalPERS health plan shall receive a taxable in lieu cash fringe allowance of $300 per month.

Dental Insurance
100% City paid for employee and eligible dependents if enrolled in the City's medical plan.

Vision Insurance
100% City paid for employee and eligible dependents if enrolled in the City's medical plan.

Pet Insurance
City employees are eligible to purchase pet insurance at a discounted premium rate through MetLife.

Supplemental Health Insurance
The City provides supplemental health insurance up to $15,000 per year for eligible participants.

Retirement Health savings Account

City provided defined contribution program for IRS-eligible medical expenses upon retirement.

Holidays

Twelve (12) paid holidays per year and sixteen (16) floating holiday hours per fiscal year. Employees who are assigned by the Police Chief to work shifts receive a 5% Holiday Pay Differential in lieu of paid holidays and eight (8) floating holiday hours per fiscal year.

Alternative Work Schedules
Available depending on Department

Life Insurance

City provides Life insurance at 1X base salary with a minimum of $50,000 and maximum of $300,000. Additional life insurance may be purchased by employee up to a maximum of $500,000.

Military Leave

The City will pay qualified employees any difference between his/her base salary and the amount received in military reserve pay for regularly scheduled annual training that requires the employee to take military leave from his/her regular work week.

Retirement -PERS
Your CalPERS Pension formula will be dependent upon your hire date with the City of Elk Grove and/or your status with any Public Retirement System.

• 2.7% at 55 if hired before 8/12/12.
• 2% at 55 if hired after 8/12/12 and a current Classic member of CalPERS.
• 2% at 62 if hired after 1/1/13 and not a Classic member of CalPERS.

Internal applicants will remain in their current retirement formula unless they are moving from a safety to miscellaneous classification.

Short Term/Long Term Disability

• The City provides Short-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $2,300 per week and Long-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $15,000 per month.
• The City also provides Paid Family Leave coverage @ 60-70% of weekly earnings up to a maximum of $,1623 per week.

City employees DO NOT contribute to the California State Disability Insurance (SDI) program.

Social Security

City offers an IRS qualifying retirement plan, therefore, employees do not currently participate in the Social Security program.

Tuition Reimbursement

80% up to $2,000/year for City related Certification programss.
80% up to 3,500/year for Associates, Bachelors or Masters Degree

Wellness Program

Amazing on-site Wellness Coordinator and multiple fitness and wellness classes such as yoga and pilates available throughout the week!

Closing Date/Time: 4/29/2025 11:59 PM Pacific

Salary:

$57,697.00 - $77,333.00 Annually