Information Technology Customer Support Technician I/II (Information Technology)

Job Description:

Information Technology Customer Support Technician I/II (Information Technology)

Description

Applications and supplemental questions will be accepted untilThursday, April 24, 2025, at 11:59 pm

Pay & Benefits

• IT Customer Support Technician I - $30.69 - $37.31 Hourly DOQ
  
• IT Customer Support Technician II - $33.74 - $41.02 Hourly DOQ
  
• Benefits
  
  • Medical Insurance options include HMO, PPO, HSA
    
  • Dental and Vision Insurance Paid
    
  • Vacation & Holiday Compensation
    
  • Deferred Compensation
    
  • CalPERS Retirement
    
  • Educational Incentive & Bilingual Pay
    
  • Hybrid Schedule
    

The City of Ventura is seeking a dedicated and customer-focused IT Customer Support Technician to join our team. This role offers the opportunity to provide primary information technology support to the City of Ventura Fire Department, with secondary support to the Police Department and other city departments. We're looking for collaborative individuals passionate about delivering exceptional customer service in a dynamic environment.

The Information TechnologyCustomer SupportTeam maintains the City of Ventura’s workstations, peripherals, mobile devices, account administration and supports enterprise applications such as Microsoft Office 365. The team responds to an ongoing volume of customer incidents, requests and internal provisioning tickets, with the goal of providing customers with current equipment, up-to-date systems and outstanding customer service.

A New Opportunity and what you’ll do...

As an IT Customer Support Technician, you will work closely with other City staff members to resolve desktop, laptop/tablet, network printer and software incident and service requests. Your responsibilities include desktop support, end user support, troubleshooting computer equipment, conducting research, resolving end user application issues, resolving connectivity problems and responding to customers because of unforeseen events.

What We're Looking For:

• the ability to perform a full range of technological help desk duties.
  
• experience working with a variety of networks, hardware, peripheral equipment, software, applications.
  
• providing information systems and customer support to end business users.
  
• experience working with a team of professionals delivering outstanding customer service.
  

If you are a dedicated, customer-focused individual with a passion for technology, we want to hear from you! One full-time position is available, and this recruitment may also be your gateway to future opportunities with us.

As a condition of employment, selected candidates shall undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. ( Any felony or misdemeanor conviction may disqualify the candidate from City employment .)

Experience and Qualifications for Success!

Information Technology Customer Support Technician I requires a combination of education, experience and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field.

OR completion of a specialized training program in information/computer science, is required.

One year of information system experience including working on a variety of software may be substituted for specialized training in information/computer science.

Information Technology Customer Support Technician II requires 18 months of increasingly responsible information services and computer support experience equivalent to that of an Information Technology Customer Support Technician I with the City of Ventura, including installation and maintenance activities and working with a variety of software programs.

License: Depending on assignment, possession of a valid California Class C driver license may be required.

Certificate: Possession of relevant and current information services industry recognized certifications are desirable.

Both levels are required to undergo and successfully complete an extensive post-offer Police Department background investigation.

Apply Now!

Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs .

• It is important that your city job application shows all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.
  
• After you apply, all future correspondence from the city will be via E-Mail. Please check your messages regularly and keep your contact information up to date using your on-line application.
  

Start Your Journey... Follow the Process

Applications and supplemental questions will be accepted untilThursday, April 24, 2025, at 11:59 pm

• All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed, and only those candidates determined to be most qualified on the basis of experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.
  

• A select number of candidates will be invited to a qualifying panel interview process. Select candidates will be notified of specifics after the examination process has been completed. Initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time.
  

As a condition of employment, selected candidates may be required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.)

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at City of Ventura Jobs or by clicking here Information Technology Customer Support Technician I/II .

If you have questions about the recruitment process, please contact any of the Human Resources Recruitment Team at recruitment@cityofventura.ca.gov or Melanie Hanisco at mhanisco@cityofventura.ca.gov .

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.

The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Salary:

$30.69 - 37.31 Hourly