Job No. 546774 Conflict Resolution Manager

Job Description:

Job No. 546774 Conflict Resolution Manager

Description

CLASSIFICATION TITLE: Administrator I

UNION CODE: M80

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $9,333- $10,417

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $4,135 - $12,288

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by March 30 ,2025 ; however, the position will remain open until filled.

POSITION PURPOSE: Under the administrative direction of the Executive Director for Civil Rights & Compliance, the Conflict Resolution Manager supports the university’s commitment to fostering a culture of integrity that emphasizes inclusiveness, empathy, safety, and a sense of belonging in the campus community. The Conflict Resolution Manager independently facilitates impacted party outreach efforts, intake meetings, and informal resolution processes in matters involving potential violations of Interim CSU Nondiscrimination Policy. The Conflict Resolution Manager collaborates with students, staff, and faculty to address concerns and initiate conflict resolution efforts in a manner that prioritizes equity, restorative practices, and compliance with all policies.

DUTIES & RESPONSIBILITIES:

Conflict Resolution Intake & Facilitation
Receive incident reports/formal complaints from students, staff, and faculty. Schedule and facilitate party intake meetings. Serve as a confidential resource for faculty, staff, and management to assist in addressing workplace disputes informally. Assess eligibility and appropriateness of Title IX-DHR cases for policy-supported early resolution. Provide guidance to stakeholders to ensure consistent application of policies. Research and interpret CSU and campus-specific policies, procedures, and regulations related to conflict resolution and equity. Design and facilitate tailored conflict resolution processes, including mediated conversations, resolution agreement development, and educational interventions that consider restorative practices. Maintain neutrality and ensure fair and equitable treatment for all parties involved. Draft and finalize resolution agreements in accordance with institutional policy and applicable laws. Maintain accurate and confidential records of all conflict resolution activities and grievances in compliance with university policy and federal and state laws. Track case timelines to ensure resolutions are completed promptly. Collaborate with Title IX Coordinators, DHR Administrators, and other university stakeholders as needed to ensure comprehensive support for all parties.
Outreach, Training, & Collaboration
Contribute to the development and delivery of workshops, presentations, and trainings for the campus community to promote awareness of conflict resolution options. Provide guidance and resources to students, faculty, and staff on conflict resolution strategies and prevention measure. Partner with campus offices such as Counseling, University Police, Human Resources, Faculty Affairs, Housing, Disability Services, and Student Affairs to coordinate support resources.
Compliance
Ensure all conflict resolution processes comply with Title IX and DHR policies, as well as relevant federal and state laws. Stay current with legal and regulatory changes related to Title IX, DHR, and conflict resolution practices.
REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE - Equivalent to a Bachelor’s degree in conflict resolution, counseling psychology, social work, ethnic/gender/diversity studies, higher education, law or legal studies, or a related field and four (4) years of demonstrated experience facilitating/mediating the resolution of problems and conflicts, with some experience in higher education.

LICENSES - Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) -

• Regular and reliable attendance is required.
• Thorough knowledge of conflict resolution methods, such as restorative practices, mediation, shuttle diplomacy, facilitated conversations, conflict coaching, racial healing, and informal climate assessment.
• Knowledge of Title IX, DHR policies, and related federal and state regulations.
• Commitment to maintaining neutrality and confidentiality in sensitive matters.
• Proficiency in preparing detailed reports and documentation.
• Cultural competency and awareness to be able to interact positively and effectively with a variety of cultural and ethnic backgrounds and viewpoints and at all levels of management, faculty, staff, and students. Must be open, objective, and must seek to understand issues from multiple perspectives.
• Ability to be innovative in developing options that are responsive to differing needs. Excellent listening skills.
• Ability to collaborate and partner with departments and units across campus to effectively implement response protocols and to ensure a holistic response to conflict and bias incidents within the campus community.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or groups, analyze, and define the problem, draw valid conclusions, and project consequences and various alternatives of action.
• Ability to research/analyze data, identify patterns, and recommend policies or procedures. Ability to learn and explain state, federal, CSU, and CSU policies and procedures.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Master’s degree or higher in a conflict resolution, counseling psychology, social work, ethnic/gender/diversity studies, higher education, law or legal studies relevant field.
• Certification in mediation, organizational psychology, restorative justice, conflict resolution or alternative dispute resolution, higher education, counseling, or related fields.
• 3+ years’ experience working in higher education, with demonstrated experience facilitating/mediating the resolution of problems and conflicts within higher education.
• Familiarity with trauma-informed practices and their application in resolution processes.
• Experience in a unionized working environment.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: General: The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Advertised: Mar 14 2025 Pacific Daylight Time
Applications close: