Transportation Mobility Service Officer I

Job Description:

Transportation Mobility Service Officer I

Description

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.

Licenses or Certifications:

• Valid Texas Class C Driver License.
• Must obtain CPR certification within six (6) months of hire.

Physical Requirements:

• Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

Notes to Applicants
About Us!
The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

The Opportunity!

The Mobility Services Officer is assigned to areas of the City to enforce parking regulations and enforce local transportation ordinances and state laws governing parking of vehicles; issues citations, enters data into a handheld computer, directs pedestrian traffic, writes reports, and responds to citizen complaints ensuring a safe environment for the general public. This position requires applicants with good moral standards to work with the public to enforce parking enforcement laws and city codes. Driving record will be evaluated to ensure it meets the City’s Safety Driving Record Standards.

To watch a video about Austin Transportation and Public Works, click here.

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Driving Requirement:

This position requires a Valid Class “C” Texas Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

Video Conferencing Software Technology:
Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.
Pay Range
$21.63 - $23.79 per hour
Hours
Wednesday - Friday: 1:30 p.m. - 12:00 a.m.

Alternating Saturdays: 10:00 a.m. - 8:30 p.m. / 1:30 p.m. - 12:00 a.m.
Job Close Date 01/25/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1111 Rio Grande, 78701 Preferred Qualifications
Preferred Experience:

• Experience handling sensitive interactions with the public.
• Experience in code and parking enforcement of local transportation ordinances and state laws governing parking of vehicles or related.
• Experience investigating and resolving parking violation disputes.
• Experience working with local police and county law enforcement units.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues. Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings. Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances. Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting mobility issues. Reports roadway hazards that impede the normal traffic flow. Responds to minor traffic collisions to direct and expedite the flow of traffic. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences. Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public. Completes reports, maintains logs, and responds to other correspondence from City employees and the public.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of City streets and places of interest.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict, difficult, and uncertain situations.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to testify in court regarding facts in contested citation.
• Ability to safely direct traffic.
• Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
• Ability to exercise discretion in issuance of citations and impoundment of vehicles.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to provide minor mechanical assistance to disabled vehicles.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certification.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Transportation Mobility Service Officer I are graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field. Do you meet these minimum qualifications?

• Yes
• No

* Describe how you meet the minimum education and experience qualifications.
(Open Ended Question)
* Must obtain CPR certification within six (6) months of hire. Do you meet this requirement?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* Describe your experience using Microsoft Word, Excel, Outlook, and Power Point, including how often each software was used and the type of work produced for each.
(Open Ended Question)
* How many years of experience do you have in parking enforcement or law enforcement related experience?

• None
• 1 - 2 years
• 3 - 4 years
• 5 or more years

* Position requires walking 6 to 10 miles, stooping, bending, and reaching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather. Are you able to perform the duties of this position, with or without reasonable accommodations

• Yes
• No

* If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements?

• Yes
• No

* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents