Desktop Support Technician

Job Description:

Desktop Support Technician

Description

What You'll Be Doing

Do you have a strong IT background and a desire to be a part of the elections process? If so, get ready to roll up your sleeves and become a part of something bigger! The Wake County Board of Elections is seeking a Desktop Support Technician to support the IT services required to conduct elections for the citizens of Wake County. The ideal candidate will possess experience working in a field support setting with computer equipment as well as mass deployment of software in an enterprise environment. This is not your typical IT help desk support role. In this physically demanding position, you will need to be able to lift up to 50 lbs. and endure extended periods of time lifting, squatting, crawling in tight spaces, climbing on ladders to pull cables from drop ceilings, pushing and pulling large tote bins, and carrying supplies and equipment. Work is performed mostly indoors investigating or installing networks, running cables, setting up computers and peripherals at voting locations, and general IT office support. This position is in-person and will work at various locations including the Board of Elections Operation Center, polling places and Early Voting locations throughout the county (churches, community centers, libraries, schools, etc.).

What will you do as a Board of Elections Desktop Support Technician?

• Perform software deployment using Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Install and update election software on multiple devices
• Facilitate tasks to be executed by contracted IT Assistants
• Program and troubleshoot computer hardware, software, unmanaged ethernet hubs, high speed document scanners, and peripherals for office staff
• Maintain electronic inventories of computer hardware, software, electronic peripherals, and election related equipment
• Develop procedural and knowledge base documents for use, maintenance and repair of computer hardware, software, peripherals and online applications
• Coordinate with the Wake County Information Technology Department to schedule, set up, and troubleshoot networks at Early Voting locations (including assigning IP Addresses to endpoints and VPN connectivity)
• Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice, keyboards) including packing and custody control
• Lead the setup of Early Voting site infrastructure, including laptops, printers and associated cabling
• Provide on-site and telephone technical support to voting locations during voting periods and to Board of Elections staff year round
• Provide technical assistance with microphones, slideshows, audience response systems, and A/V equipment for election training
• Perform User Acceptance Testing, document bugs and propose enhancement requests for elections software
• Assess training materials and content to identify areas for future training enhancement
• Assist in post-election processes and identify training issues and other issues that need follow-up
• Evaluate, recommend and assist with the implementation of technology innovations and products
• YOU will be a key member in various elections-related administrative projects

About Our Team

The Wake County Board of Elections is responsible for conducting all elections held in Wake County. The Board locally administers state election laws. Principal functions include establishing election precincts and voting sites; appointing and training Precinct Officials; preparing and distributing ballots and voting equipment; canvassing and certifying the ballots cast in elections and investigating any voting irregularities. It maintains voter registration and participation records and provides public information on voters and elections. This position is in-person and will work at the Board of Elections Operations Center.

The Basics (Required Education and Experience)

• Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
• Two years of experience in information systems support
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working in an elections environment
• Forklift certification or must obtain within twelve months of hire
• A valid driver’s license and "safe" driving record
• Clear financial and criminal records check

How Will We Know You're 'The One'?

• Expert at providing level one and two technical support in an enterprise environment
• Proficient in computer imaging and desktop management software such as Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Solid understanding of Windows desktop operating systems, software and troubleshooting methods
• Knowledge of PowerShell, Python or batch scripting
• Familiarity with administrative tools such as Active Directory
• Field and in-person technical support knowledge
• General knowledge of networking, including switches, routers, wired and wireless network configurations
• Knowledge of computer hardware and peripherals, including laptops, laser printers, barcode scanners, and high-speed document scanners
• Knowledge of iOS and installing/using apps on mobile devices running iOS
• Knowledge of Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, and SharePoint
• Ability to meet the physical demands of the position, which include crawling under furniture to run cables, assisting with the setup of furniture, equipment, and supplies at voting locations, and lifting up to 50 pounds
• Knowledge and understanding of data management policies and practices
• Knowledge of inventory management systems
• Ability to train including developing user manuals and class content, teaching classes and conducting product or software demonstrations

About This Position

Location: Wake County Board of Elections Operations Center Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 24.76 - 33.42

Market Range: 24.76 - 42.09

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/25/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

24.76 - 33.42