Shelter Operations Coordinator (Coordinator III - CPPW) - Limited Duration

Job Description:

Shelter Operations Coordinator (Coordinator III - CPPW) - Limited Duration

Description

The Position

Job Appointment: Full time, Limited Duration. This position is currently funded through 6/30/2025. Persons appointed to limited term positions will be designated as limited duration employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.

Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.

Work Location: Hybrid; In-Person work to be conducted at The Portland Building, 1120 SW 5th Avenue. Remote work must be performed within Oregon or Washington. For more information, click here .

Benefits: Please check our benefit tab for an overview of benefits for this position.

Language Pay Premium Eligible: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here .

Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please click here .

Application Material:Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.

Position Summary
The Shelter Operations Coordinator supports a portfolio of homeless shelter services within the ecosystem of City-run shelters, that currently include seven Safe Rest Villages, one congregate shelter, and the Temporary Alternative Shelter Sites. The Shelter Operations Coordinator is an essential member of the Shelter Services Team that is responsible for achieving a high and consistent standard of shelter services and sites that meet the needs of participants, site operators, service providers, and other relevant stakeholders across all City managed shelter. The Shelter Operations Coordinator will report to the Shelter Operations Manager. The position requires frequent collaboration and communication with City Bureaus, community-based organizations and elected officials and staff.

The Shelter Operations Coordinator works closely with all Shelter Services staff as well as non-profit and Joint Office of Homeless Services (JOHS) partners to support coordination and ensure program success. Additionally, the Shelter Operations Coordinator is responsible for supporting program agreements with internal and external partners including but not limited to leases, permits of entry, site use agreements, MOUs, and good neighbor agreements.

This is a unique opportunity to join a vibrant City of Portland team engaging in domestic humanitarian relief operations, implementing and refining real-world solutions for homeless communities based on humanitarian principles and best practices. This position will contribute to the development of context-specific standard operating procedures and ensure effective systems are in place to support effective shelter services.
As a Shelter Operations Coordinator, you will:

• Coordinate reliable and cost-effective operations and effective implementation of the City of Portland’s shelter services within a designated portfolio of shelter sites, including:
  • Ensuring a comprehensive and effective portfolio of on-site services at City shelters that supports participants to achieve positive outcomes for housing and mental, physical, and financial stability.
  • Sound management of shelter operations, properties, resources, and infrastructure.
  • Implementation of policies and procedures for quality management and to ensure compliance requirements of City, County, and State and rules and regulations specified by permits, policies, public health requirements, and contractual obligations.

Coordinate with homeless services partners (e.g. Joint Office of Homeless Services, Multnomah County, non-profit service providers) to provide comprehensive wrap around services at shelter sites; support site service providers to overcome challenges and achieve objectives. Collaborate with site service providers and the Shelter Operations Manager to prepare work plans that include clear deliverables, timelines, and resource requirements; continually assess and adjust priorities and work tasks to accomplish objectives independently and coordinate the work of others to meet priority milestones. Regularly monitor shelter site operations, with a focus on business process improvements utilizing best practice approaches to accountability, transparency, and efficiencies; Contribute to the development of standard operating procedures and quality standards for the City’s shelter services portfolio. Engage with community partners, neighbors, business owners, site service providers, as well as people experiencing or with lived experience of homelessness within the City of Portland. Oversee real-time data to measure progress in collaboration with the Joint Office of Homeless Services data team, and develop recommendations backed by data and analysis. Approach the work with empathy and sensitivity to the varied experiences, often traumatic, of program participants, community members, and stakeholders. Demonstrate positive listening skills and an openness to learning from different perspectives and experiences throughout the performance of the role. Questions?

Amanda Hillebrecht, Senior Recruiter

Bureau of Human Resources

Amanda.Hillebrecht@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:
Experience applying analytic and problem-solving skills to independently and collaboratively develop sound decisions, conclusions, and recommendations. Ability to communicate clearly, logically, and persuasively, both verbally and in writing; prepare concise and comprehensive reports, correspondence, and other documents. Ability to establish and maintain effective working relationships with those contacted in the course of work; demonstrate tact, diplomacy, patience, and gain cooperation through discussion and collaboration. Experience facilitating inclusive participation in workshops, meetings, and projects with diverse stakeholders, including people underrepresented in local decision-making, for the achievement of desired objectives. Experience and skill in prioritizing tasks and overcoming challenges both collaboratively and independently in the face of competing priorities and demands. Experience with managing and responding to complex emergencies with competing priorities and deadlines, related security concerns, and appropriate responses with experience in humanitarian response.
Applicants must also possess:

• A valid driver's license and acceptable driving record at time of hire.
• Ability to pass a background check.

Although not required, you may have the following:

• Professional or lived experience working with people experiencing homelessness and/or providing support services to selected populations.

The Recruitment Process

STEP 1: Apply online between Monday, September 9, 2024 - Monday, September 23, 2024

Required Application Materials:

• Resume
• Answer the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:

• The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
• Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  
• Do not attach materials not requested.
  
• All completed applications for this position must be submitted no later than the closing date and time of this recruitment.
  
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
  

Step 2: Minimum Qualification Evaluation: Week of September 23, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of September 30, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): October

• The hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: October

Step 6: Start Date: November

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity
  
  

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .

Closing Date/Time: 9/23/2024 11:59 PM Pacific

Salary:

$97,510.40 - $126,692.80 Annually