Recreation Operations Assistant (Pro Shop Attendant, Golf)

Job Description:

Recreation Operations Assistant (Pro Shop Attendant, Golf)

Description

Parks & Recreation

Recreation Operations Assistant (Pro Shop Attendant, Golf)

Posting Expires: Open Until Filled

General Description and Classification Standards

Assist the Operations Manager in achieving objectives by maintaining membership and facilities, and generating revenue.

Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive; may perform other duties as assigned.

• Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services.
• Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures.
• Maintains and grows membership and customer base by promptly handling member and guest concerns and issues.
• Ensures open communication and high visibility to members and guests.
• Work closely with the Operations Manager, F&B Director, and all other department heads to ensure compliance with facility standards.
• Employ multiple procedures and methods to accomplish tasks.

Additional Responsibilities:

• Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies.
• Adhere to work methods, timetables, performance standards, etc.
• Implement and support all initiatives and programs as requested by management.
• Attend staff meetings as needed.

Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities; Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
• Ability to communicate both orally and in writing in a clear and concise manner.
• Physical lifting and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Minimum Qualifications - Education and Experience:

High School Diploma or GED equivalent.

A basic knowledge of golf and golf tournament operations.

Preferred Education & Experience:

Two (2) years of experience in Customer Service (or related operational role).

Licensures and Certifications:

Valid driver’s license required.

DPR2024