Public Safety Dispatcher

Job Description:

Public Safety Dispatcher

Description

DESCRIPTION

$15,000 lateral bonus

$8,000 residency incentive
Transferred sick bank and vacation bank incentive for laterals

Check out our Lateral Dispatcher and Entry-level Dispatcher recruitment flyers for additional information!

Recruitments posted as "Continuous" are subject to close at any time following an initial two-week posting period. Upon closing, the applications received will be screened and notices will be sent to the applicants regarding the status of their application.

Under general supervision, receives and transmits emergency radio and telephone communications; dispatches law enforcement, fire, ambulance, and other public safety personnel as needed; monitors emergency alarm systems; enters and retrieves data from computer systems; and other related duties.

JOB REQUIREMENTS

These examples are intended only as illustrations of the various types of work performed in positions allocated to this class. The examples of work performed are neither restricted to nor all-encompassing of the duties to be performed under this job title.

• Receives and classifies incoming phone calls and radio traffic.
• Determines priority of responses and dispatches appropriate public safety units.
• Answers incoming business and emergency calls.
• Takes complaints and requests for information from citizens.
• Responds to inquiries at the public counter after business hours.
• Operates a teletype system and computer for requesting information to assist officers in dealing with incidents.
• Enters information into centralized record keeping system.
• Confirms outstanding warrants with other agencies.
• Performs clerical skills such as typing and filing a variety of information.
• May assist in processing arrestees and monitoring them in a holding cell.
• May be required to take minor crime reports.
• Works rotating shifts, including nights, weekends, and holidays.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge and Skills:

• Typing skills at a speed of 35 net words per minute.
• Good written and verbal skills, using good English grammar and diction.
• Skill in thinking and acting quickly, calmly, and appropriately in emergency situations.
• Good interpersonal skills including dealing politely and effectively with citizens who may be emotionally upset, excited, or distraught.
• Good record keeping and clerical skills, using independent judgment and requiring speed and accuracy.
• Skill in establishing and maintaining harmonious working relations with department personnel, supervisors, other City employees, and the general public.
• Working knowledge of modern office equipment, practices, and procedures desirable.
• Working knowledge of the City of Ukiah, including the location of streets and important buildings desirable.
• Ability to work rotating shifts and long hours without a break.
• Ability to sit for long periods of time.
• Working knowledge of the Penal Code, California Vehicle Code, and Uniform Fire Code desirable.
• Computer experience desirable.

Education and Experience:

Graduation from high school and one year clerical and telephone experience or equivalent combination of education and experience. Prior dispatching experience and experience with computers desirable; bilingual -Spanish speaking abilities preferred.

Necessary Special Requirement :

Possession of a valid Class C California Driver's License is required.

SELECTION PROCEDURE

Applications must be filled out completely. Applications will be reviewed by a screening committee and those applicants who appear to be among the best qualified will be selected for the examination process. This process may include a variety of techniques designed to test applicants’ knowledge, skills, and abilities to perform the duties and responsibilities of the job. An eligibility list will be established by ranking candidates by their overall score and a selection will be made from the candidates on this list. All employment offers are subject to a City-paid physical examination and a thorough reference and background check.

In accordance with the Immigration Reform Act of 1986, the City must verify, once an employment offer has been made, that all persons have written proof of their right to work in the United States.

In accordance with the Americans with Disabilities Act (ADA), if special accommodations are necessary at any stage of the testing process, please notify the Human Resources Department in advance at (707) 463-6244 so your request may be reviewed prior to the occurrence of the test.

The City of Ukiah is an Equal Opportunity Employer committed to building a diverse workforce.

Continually working to promote diversity, equity, transparency, and justice through the adoption and implementation of City practices, policies, and procedures.

The City of Ukiah offers a competative benefits package to all full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees may receive benefits on a pro-rated basis.

To learn more details, contact us at personnel@cityofukiah.com.

Salary:

$63,714.72 - $81,366.36 Annually