Sheriff's Communications Dispatcher I Trainee

Job Description:

Sheriff's Communications Dispatcher I Trainee

Description

The Job

*$1000 upon promotion to the journey-level classification and

$1000 upon successful completion of 2080 service hours in the journey-level classification.

See MOU for details

The Sheriff's Department is recruiting for Sheriff's Communications Dispatcher I Trainee. This classification receives and evaluates incoming emergency (9-1-1) calls, routine calls for service, and enters calls into a Computer Aided Dispatch system. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the Primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations.

FUTURE SALARY INCREASES

3% Effective February 22, 2025**

For more detailed information, review the Sheriff's Communications Dispatcher I Trainee job description.

CONDITIONS OF EMPLOYMENT

1) Promotion: Sheriff's Communications Dispatcher I Trainees serve under training conditions and must qualify for promotion to Sheriff's Communications Dispatcher I ($46,842 - $64,417 annually) within 12 months or be terminated. Qualifying for promotion includes successful completion of a California P.O.S.T. Basic Dispatch Certificate.
2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check, polygraph, and psychological evaluation.
3) Shifts: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. Shift differential is available.

4) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.


THE DISPATCHER CAREER LADDER
We are also accepting applications for:

• Sheriff's Communications Dispatcher I ( $46,842 - $64,417 annually)
• Sheriff's Communications Dispatcher II Trainee ( $48,380- $64,854 annually)
• Sheriff's Communications Dispatcher II (LATERAL) ( $62,816- $86,320 annually)

** *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

Keyboarding: 35 wpm.
Experience: No experience required.

**Candidates must be 18 years of age at time of application**

Selection Process

Examination: Candidates who meet the minimum qualifications will be invited to take the CritiCall** online written test. The test will consist of an evaluation of skills and knowledge in the following areas:

• Keyboarding*
• Data Entry
• Decision Making
• Following Verbal Instructions
• Call Summarization
• Cross Referencing
• Memory Recall
• Prioritization
• Sentence Clarity
• Reading Comprehension

* Keyboarding speed of 35 wpm required to pass-- the CritiCall keyboarding practice test available HERE . Other free practice resources may be found online.

**The CritiCall exam is a computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

Applications will be accepted and processed continuously while the recruitment remains open. This recruitment may close at any time. Successful candidates will be placed on the eligible list for six (6) months .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process.

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: Continuous

Salary:

$43,971.20 - $54,683.20 Annually