Dispatcher - Service Team

Summary

Dispatcher – Service Team

Lowell, AR

Overview

Join the Team! Onin Staffing is currently seeking a Dispatcher to join the Service Team. This position provides an opportunity to work with a growing team while dispatching service tickets and providing administrative and operational support. We are looking for self-motivated, reliable, and organized individuals who can work independently, communicate confidently with technicians, and find solutions to get the job done.

Schedule Options

Monday–Friday: 8:00 AM–5:00 PM Temporary 3-Month Shifts:

• Dispatcher/Bridge: Sunday–Thursday, 1:00 PM–10:00 PM
• Dispatchers/Bridge: Tuesday–Saturday, 12:00 PM–9:00 PM
• Dispatchers: Monday–Friday, 8:00 AM–5:00 PM
• Dispatch/Bridge: Monday–Friday, 9:00 AM–6:00 PM

Skills and Experience

What You'll Do:

• Maintain an updated, organized, and fast-paced schedule.
• Contact technicians and confidently dispatch them to jobs.
• Dispatch service tickets to available technicians nationwide.
• Provide necessary documentation for service tickets.
• Track COIs.
• Manage deliverables for completed jobs.
• Create BISs for billing.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintain project files.
• Assist with project scheduling and billing.
• Maintain high standards of quality and professionalism with customers, coworkers, and technicians.
• Adhere to all required project safety requirements.
• Perform other duties as assigned.

What We're Looking For:

• High school diploma or equivalent required.
• Comfortable communicating by phone with peers and technicians.
• Strong verbal and written communication skills.
• Excellent customer relationship skills.
• Proficient with computers, including email, spreadsheets, databases, and Microsoft Office.
• Strong attention to detail, organization, and follow-up skills.
• Excellent time-management skills.
• Ability to prioritize and switch between tasks efficiently.
• Minimum typing speed of 40 WPM.
• Network troubleshooting, Cat-5 cabling, or fiber knowledge is a plus.
• Industry experience with large single-site operations in the electrical field is preferred

Contact Ōnin Staffing at 479-372-4850 to learn more and apply! Join the team and put your communication, organization, and dispatching skills to work.

Benefits

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program

Apply now so we can hold a spot for you. We can't wait to talk to you! ––Your Ōnin team

Job Description

Dispatcher – Service Team

Lowell, AR

Overview

Join the Team! Onin Staffing is currently seeking a Dispatcher to join the Service Team. This position provides an opportunity to work with a growing team while dispatching service tickets and providing administrative and operational support. We are looking for self-motivated, reliable, and organized individuals who can work independently, communicate confidently with technicians, and find solutions to get the job done.

Schedule Options

Monday–Friday: 8:00 AM–5:00 PM Temporary 3-Month Shifts:

• Dispatcher/Bridge: Sunday–Thursday, 1:00 PM–10:00 PM
• Dispatchers/Bridge: Tuesday–Saturday, 12:00 PM–9:00 PM
• Dispatchers: Monday–Friday, 8:00 AM–5:00 PM
• Dispatch/Bridge: Monday–Friday, 9:00 AM–6:00 PM

Skills and Experience

What You'll Do:

• Maintain an updated, organized, and fast-paced schedule.
• Contact technicians and confidently dispatch them to jobs.
• Dispatch service tickets to available technicians nationwide.
• Provide necessary documentation for service tickets.
• Track COIs.
• Manage deliverables for completed jobs.
• Create BISs for billing.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintain project files.
• Assist with project scheduling and billing.
• Maintain high standards of quality and professionalism with customers, coworkers, and technicians.
• Adhere to all required project safety requirements.
• Perform other duties as assigned.

What We're Looking For:

• High school diploma or equivalent required.
• Comfortable communicating by phone with peers and technicians.
• Strong verbal and written communication skills.
• Excellent customer relationship skills.
• Proficient with computers, including email, spreadsheets, databases, and Microsoft Office.
• Strong attention to detail, organization, and follow-up skills.
• Excellent time-management skills.
• Ability to prioritize and switch between tasks efficiently.
• Minimum typing speed of 40 WPM.
• Network troubleshooting, Cat-5 cabling, or fiber knowledge is a plus.
• Industry experience with large single-site operations in the electrical field is preferred

Contact Ōnin Staffing at 479-372-4850 to learn more and apply! Join the team and put your communication, organization, and dispatching skills to work.

Benefits

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program

Apply now so we can hold a spot for you. We can't wait to talk to you! ––Your Ōnin team