TPWD - Customer Service Representative I

Job Description:

TPWD - Customer Service Representative I

Description

Job Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

HIRING CONTACT: Katie Franklin, 830-535-4896, Email Address: [email protected]

PHYSICAL WORK ADDRESS: Albert and Bessie Kronkosky State Natural Area, 7754 Highway 46 West, Pipe Creek, TX 78063

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position supports daily operations of the Albert & Bessie Kronkosky State Natural Area headquarters by providing entry-level to routine customer service, processing revenue and permits, performing clerical and administrative tasks, handling complaints and emergencies, and interacting with a large volume of park visitors. The role also assists with maintaining accurate inventory of resale items and office supplies, performs general cleaning of the headquarters building, and ensures efficient visitor services. Strong communication skills, attention to detail, basic accounting abilities, and proficiency with computer and POS systems. Works under close to moderate supervision with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year of experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

Two years of experience in administrative support work in a retail environment.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of inventory control in a retail environment.

Knowledge of point of sales in a retail environment.

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in making sound judgment decisions based upon data available and in short timeframes.

Ability to accurately handle cash and account for revenue collected.

Ability to utilize an automated camper registration and POS system.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to work under stressful conditions.

Ability to communicate and interact effectively with members of the public and to respond to public inquiries in a timely manner.

Ability to perform manual labor including, lifting supplies and materials up to 30 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a high visitation park with overnight camping and day use.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

Required to perform manual labor including, lifting supplies and materials up to 30 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

PLEASE NOTE:

All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.
  NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

• College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).
• 'N/A' may be entered in fields that are not applicable.
• Omission of required information may result in disqualification.

Work In Texas (WIT) Applicants:.

• WIT applicants must complete the supplemental questions in CAPPS Recruit to be considered.
  
  • Human Resources will contact Work In Texas applicants via email with further instructions.
• To complete these questions, log in to CAPPS Candidate Gateway .
• If you need assistance creating a résumé, please refer to the 'Create a Résumé' link for Job Seekers on the Work In Texas website .

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

Closing Date/Time: 2026-08-14

Salary:

$3336.53 - 3336.53 Monthly