Epic Willow Analyst (Pharmacy) I/II*

Job Description:

Epic Willow Analyst (Pharmacy) I/II*

Description

The Job

Arrowhead Regional Medical Center is looking for Pharmacy Technicians & Willow Certified Epic Analysts to join the Epic Team!

Epic Willow Analyst (Pharmacy) I* is an entry-level training opportunity designed for individuals with pharmacy experience who are interested in developing expertise and building a career in healthcare information technology. In this role, you will receive structured training and mentorship from experienced analysts to learn how to support and configure Epic’s Willow Pharmacy system. This position offers hands-on experience to develop a strong understanding of pharmacy workflows, system processes, and how technology supports safe and efficient pharmacy operations. Analysts I assist with system setup, testing, and troubleshooting while gaining exposure to Epic tools, best practices, and workflows, while working toward obtaining the Epic Willow Pharmacy certification.

Promotional Opportunity: Upon successful completion of the trainee period and achievement of Epic Willow Pharmacy certification, incumbents may be eligible for automatic promotion to Epic Willow Analyst II (see Conditions of Employment below for additional details).

Epic Willow Analyst ( Pharmacy) II* is the journey-level in the Epic Willow Analyst series. This role is responsible for supporting, maintaining, and optimizing the Epic Willow Pharmacy system to ensure safe, accurate, and efficient pharmacy operations. Analysts at this level work collaboratively with pharmacy and IT teams to address system needs, troubleshoot and resolve issues, and contribute to projects that enhance workflows, overall efficiency, and patient safety. This position is ideal for individuals with a pharmacy background and Epic Willow certification who are interested in applying their technical and clinical expertise to improve pharmacy operations and advance their career with ARMC.

*Official Titles: Epic Analyst I/II. For more detailed information, refer to the official job descriptions for the Epic Analys t I and Epic Analyst II classifications.

NOTE: This recruitment is to fill immediate vacancies in the Epic Willow module. We are also accepting applications for Epic A nalyst I and Epic Analyst II position which require separate applications. Interested candidates are encouraged to apply for any and all levels that match their experience and qualifications.

ARROWHEAD REGIONAL MEDICAL CENTER

Located on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school. To fi nd out more about Arrowhead Regional Medical Center, please visit: www.arrowheadregional.org

EXCELLENT BENEFITS & RETIREMENT!

To review job- specific benefits, refer to:
Summary of Benefits
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants selected for these positions must pass a physical, background investigation, and verification of employment history, certifications, and education.

Epic Certification: Incumbents are required to pass the Epic Willow Pharmacy Certification. The incumbent will have three (3) attempts or 90 days from the date of hire to become certified. The Clinical Informatics Department in collaboration with the Epic Executive Team will reserve its right to extend beyond 90 days if the core training class schedule falls outside the 90-day hiring period. T he incumbent’s employment will be terminated if certification is not obtained after three (3) attempts, by 90 days of hire, or within the dedicated extended time allowance.

Training & Travel: Applicants must be able to sit in a training room for up to 8 hours a day. Applicantmay need to travel to Verona, Wisconsin by airplane for training on an as needed basis. Travel expenses will be paid for by San Bernardino County.

On-Call: Incumbents may be placed "On-Call" for nights,weekends, and holidays depending on the certified module.

Sponsorship : San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

EPIC WILLOW ANALYST I Candidates must meet BOTH of the following Education and Experience requirements:

EDUCATION : Completion of an Associate's degree in Pharmacy Technology or a pharmacy technician training program.

EXPERIENCE: Two (2) years of pharmacy technician or professional experience working in a pharmacy setting.

EPIC WILLOW ANALYST II Candidates must meet ALL the following Certification, Education, and Experience requirements:

CERTIFICATION: Current Epic Willow Pharmacy Certification issued by Epic Systems Corporation.

EDUCATION: Completion of an Associate's degree in Pharmacy Technology or a pharmacy technician training program.

EXPERIENCE: One (1) year of experience on an Epic team performing system builds, configurations, or user support with Epic, which includes working within the Willow Pharmacy module.
SUBSTITUTION: The following licensure or certifications in combination with an Associate’s degree in Information Technology, Healthcare Informatics, Business Administration, Live/Natural Sciences or other relevant field, may substitute for the required education:

• California State Board of Pharmacy Licensed Pharmacy Technician
• Certified Pharmacy Technician (CPhT) credential by the Pharmacy Technician Certification Board (PTCB)

Desired Qualifications

The ideal candidate is a pharmacy professional with completion of a Pharmacy Technician program or equivalent education, and two (2) years of Epic analyst experience focused on pharmacy workflows. Experience in an acute care setting both in pharmacy operations and Epic system support is strongly preferred.

This individual demonstrates strong analytical and problem-solving skills, collaborates effectively with clinical and technical teams, and is committed to leveraging technology to improve pharmacy operations, medication safety, and patient care outcomes.

Selection Process

Examination Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday July 31, 2026 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Do not refer to a resume as it will not be reviewed .

Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application gu ide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Professional Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 7/31/2026 5:00 AM Pacific

Salary:

Depends on Qualifications