Clerical Supervisor

Job Description:

Clerical Supervisor

Description

The Position

Bargaining Unit: Local 512 - Clerical Supervisory Unit

Why Join Contra Costa Health Services?
There is an excellent employment opportunity at the Contra Costa Health Plan in Martinez for a Clerical Supervisor. The Clerical Supervisor will report to the Utilization Management Department Manager and provide direct supervision to the Health Plan Authorization Representatives (HPARs) and clerical support staff. This position is responsible for overseeing a broad range of complex and highly responsible administrative and clerical functions while ensuring the efficient and effective operation of the unit.

The selected candidate will be responsible for planning, organizing, coordinating, and supervising the work of HPARs and clerical staff. The position requires the ability to communicate effectively with employees, leadership, external partners, and the public while fostering a collaborative and productive work environment.

The Clerical Supervisor will develop and update office procedures and workflows to support operational efficiency and compliance. Key responsibilities include motivating, developing, and directing staff and monitoring worker performance.

The successful candidate must be able to interpret and carry out oral and written instructions, perform complex administrative and clerical assignments, and maintain accurate records, reports, and files. Strong project management skills are essential, including the ability to plan, coordinate, implement, and successfully execute departmental initiatives.

Additionally, the position requires excellent analytical and problem-solving abilities, including conducting research and investigations, performing root cause analyses, identifying process improvement opportunities, and developing effective, sustainable solutions. Additional responsibilities include developing and maintaining reports related to retrospective audits, prospective reviews, productivity metrics, and other operational performance indicators.

We are looking for someone who is:

• Agile. You need to be able to learn the complexities of the job and train others to do it
• A problem-solver. You may need to think outside the box to identify ways to fix problems
• A leader. You will need to organize the work and effectively coach the team
• Respectful. You will work collaboratively with a diverse group of staff and clients
• Flexible. Schedules and policies can change, and you should be able to adjust in those situations
• Self-motivated. You should be able to complete tasks with minimal guidance and see it through to the end
• A strong communicator. You will communicate with others every day, so clear and concise communication is important

What you will typically be responsible for:

• Planning, assigning, and reviewing the work of your staff
• Training employees on work procedures and activities
• Conducting evaluations of employee job performance
• Creating a cohesive team environment
• Ensuring all policies and procedures are followed
• Interpreting policies and communicating work procedures to staff
• Evaluating work procedures and recommending changes
• Overseeing time and attendance records and making decisions on routine personnel matters

A few reasons you might love this job:

• You will work within a great team with supportive management
• You will interact with different types of people from various backgrounds
• There are well-established procedures in place, and you may be able to further develop those procedures
• We foster a unique sense of purpose through our work

A few challenges you might face in this job:

• You may encounter some system communication problems or regular system updates that impact operations
• You may need to keep staff motivated and interested in their daily tasks
• The volume of work fluctuates, and you may need to problem-solve or delegate during busier times
• You may encounter some members of the public who are under a lot of stress and are difficult to communicate with

Competencies Required:

• Decision Making: Choosing optimal courses of action in a timely manner
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Leadership: Guiding and encouraging others to accomplish a common goal
• Managing Performance: Ensuring superior individual and group performance
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Contra Costa County is currently seeking to fill one (1) Clerical Supervisor vacancy in the Contra Costa Health Department. Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies for up to 6 months.

You can read the complete job description at: https://www.governmentjobs.com/careers/contracosta/classspecs/4854

Minimum Qualifications

Experience: Four (4) years of full-time or its equivalent clerical experience, one (1) year of which must have involved supervisory responsibility. One (1) year of experience at the Clerk-Senior or Lead Specialist levels or comparable level in Contra Costa government employment may be substituted for the required supervisory experience.

Other Requirements: Appointments to certain designated positions may require that a portion of the requisite work experience be in a specialized area.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Online Clerical Skills Test: Qualified candidates will be emailed a link to take an online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service. (Weighted 45%)

Online Supervisory Skills Test: Candidates who pass the clerical skills test will be emailed a link to take an online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to managing performance, leadership, handling & resolving conflict, establishing credibility, adaptability, reading comprehension, and decision making. (Weighted 55%)
TENTATIVE DATES

Online Clerical Skills Test: 8/5/26-8/10/26

Online Supervisory Skills Test: 8/12/26-8/17/26

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at [email protected]. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/23/2026 11:59 PM Pacific

Salary:

$76,525.04 - $97,725.66 Annually