Community Service Officer - I

Job Description:

Community Service Officer - I

Description

Introduction

Please Note: This position is expected to receive a 3% general wage increase effective June 13, 2026.
Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov.

POSITION INFORMATION

Placer County is currently recruiting for a Community Services Officer - I to support public safety operations and community outreach efforts. This role serves as a liaison between the Sheriff's Office and the public, assisting with citizen inquiries, records management, and crime prevention programs. The ideal candidate is professional, service-oriented, and able to communicate effectively while managing multiple priorities in a fast-paced environment.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To assist the public, sworn and non-sworn staff, and other personnel, by performing a variety of technical and clerical work related to law enforcement functions; to greet and assist the public in a variety of situations; to make presentations and assist in public relations activities; and to perform other duties not requiring Peace Officer status.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Community Services Officer series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgement on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from higher level supervisory or management personnel. Functional or technical supervision may also be received from higher level technical or supervisory/management staff.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Assist the public either in person, on the telephone, or in the field; diffuse volatile situations; explain Department procedures and policies to the public as needed.
  
• Compile data from multiple sources to complete and process forms, documents and reports in accordance with established procedures; research problems and refer them to the appropriate person, unit, department, or agency.
  
• Advise public of applicable regulations and procedures; sign off on specified citations.
  Deliver subpoenas in non-hazardous situations; write reports not requiring the presence of a sworn officer.
  
• Conduct meetings and make presentations to community and school groups; write articles and press releases; prepare pamphlets and brochures related to law enforcement and crime prevention activities.
  
• Perform a variety of record keeping, filing, indexing and other general clerical work; type statements, letters, petitions, civil and criminal complaints and other material.
  
• Establish and maintain systems and procedures to coordinate, monitor and report on the program status to which assigned; within established guidelines, interpret various departmental rules, policies and procedures of assigned program; communicate program status to affected parties and educate involved participants as to process and program policies.
  
• Compile and total law enforcement statistics; conduct comparative statistical analysis of computer generated reports to ensure accuracy of information.
  
• Process citizen reports, inquiries, and calls for service.
  
• May provide traffic control.
  
• May testify in court, as required.
  
• Perform related duties as assigned.
  

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: One year of experience interviewing clients, applying regulations and dealing with hostile or irate individuals from varying cultural and socio-economic backgrounds is desirable.

Training: Equivalent to the completion of the twelfth grade.

Required License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Modern office procedures, methods and computer equipment.
  
• Correct English usage, spelling, punctuation and grammar.
  
• Basic techniques for dealing with diverse people in tense and verbally abusive situations.
  

Ability to:

• Learn and apply applicable laws, rules and regulations.
  
• On a continuous basis, know and understand all aspects of assigned position; intermittently analyze work papers, reports and special projects; remember accounts given by witnesses; identify programmatic changes; interpret and apply internal department rules and regulations; observe while in the field; problem solve situations; and explain law to public.
  
• On an intermittent basis, sit at desk or in a vehicle; walk and stand during field activities; bend, twist, squat and kneel during issuance of subpoenas; climb stairs and/or ladders while in the field; perform simple and power grasping; pushing and pulling; fine manipulation; lift moderate weight.
  
• Learn the function, organization, purpose, operation, and procedures of law enforcement and/or public safety agencies.
  
• Learn to inform members of the public of processes and procedures.
  
• Learn to read, understand, and interpret standard official legal documents.
  
• Understand and follow both oral and written instructions.
  
• Effectively communicate with and elicit information from upset and irate citizens.
  
• Work with various cultural and ethnic groups in a tactful and effective manner.
  
• Establish and maintain effective work relationships with those contacted in the performance of required duties.
  

SELECTION PROCEDURE

Written Examination (100%)

The written examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification.

Note: There will not be alternative or make-up exam date(s) scheduled. You will be notified of your scheduled examination date, time, and location after the posted filing deadline.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a credit check, voice stress analysis, and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EQUAL OPPORTUNITY EMPLOYER

Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that unlawful harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of the following characteristics: gender (including gender identity and expression), sexual orientation, race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, primary language, immigration status, physical disability (Including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, the person’s use of cannabis off the job and away from the workplace, political orientation, or any other classification protected by federal, state, or local law or any combination of two or more characteristics stated herein. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Conclusion

For questions regarding this recruitment, please email [email protected].

Closing Date/Time: 7/9/2026 5:00:00 PM

Salary:

$27.00 - $33.71/hour; $4,680.00 - $5,843.07/month; $56,160.00 - $70,116.80/year