Business Process Consultant - Austin City Attorney's Office

Job Description:

Business Process Consultant - Austin City Attorney's Office

Description

About This Position

Job Description:

Business Process Consultant

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams
  
• Develops project work plans, project management and periodic assessment
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
  
• Identifies, collects, and researches to complete data analysis
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
  
• Develops and improves models and methodologies for the department
  
• Reviews and critiques the work of functional team staff
  
• Communicates project and program information to all levels of the organization
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years of experience related to the job.

Licenses and Certifications Required:

None

Preferred Qualifications:

• Proficiency in analyzing and documenting complex business workflows to translate organizational needs into actionable technical requirements.
  
• Experience in performing data analysis to identify operational trends, support decision-making, and improve system or process outcomes, stakeholder analysis, and communication plans for process improvement.
  
• Competence in researching, developing, user testing, running reports, and enhancing application features to effectively fix and optimize overall performance, reliability, and efficiency.
  
• Knowledge of monitoring and supporting enterprise-level software or SaaS applications.
  
• Experience in project management regarding the development of communication plans and the implementation of organizational recommendations.
  
• Knowledge of the Texas Public Information Act and Public Information Process.
  
• Knowledge of legal matter management.
  

Notes to Candidate:

Work Location:

We value a healthy work-life balance and currently offer a 40-hour work week with flexible work hours and a hybrid schedule of three days remote and two days on-site in accordance with the City’s policy and subject to supervisor approval. On-site work is primarily located at Austin City Hall, 301 W. 2nd Street, Austin 78701, or other location as designated by a supervisor.

Salary:

$71,630.00 - $90,980.00 annually

Benefits:

Working with the City of Austin offers numerous benefits, including medical, dental, and vision coverage, paid leave time, a comprehensive retirement plan, training opportunities, and more. Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Any final offer will be made based on the information provided in the application.
  
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
  
• A resume is required but will not substitute for a complete employment application.
  
• Please do not use the phrase “see resume” or refer to other documents to complete your application.
  
• Do not leave the “Duties and Responsibilities” sections blank.
  
• Please include contact information from previous employers.
  
• Failure to fill in all portions of the application will be considered an incomplete application. Incomplete applications will not be considered.
  

Cover Letter and Resume Required:

This position requires a cover letter and resume. Please upload your documents to be considered for this position.

If you are selected for hire:

• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before that date. All application steps, including attachments and submission, must be fully completed before that time.

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-07-23