Customer Experience Trainer (Senior Administrative Assistant)

Job Description:

Customer Experience Trainer (Senior Administrative Assistant)

Description

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Position available with the Water Department - Engagement & Education Division
Location: 4800 E. 63rd St.
Salary Range: $20.88-$31.32 per hour

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline: July 1, 2026

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What you'll do

• Research and implement professional development training, respond to general training inquiries, oversee training and development requests through the Learning Center, and develop resources for the KC Water workforce.
• Communicate with supervisors regarding effective implementation of engagement initiatives and maintain effective working relationships with City personnel using tact and diplomacy.
• Oversee the Learning Center by reviewing and completing requests, registering participants, researching vendor status, collecting receipts, following travel procedures, and ensuring all required documentation is uploaded.
• Analyze data from interviews, surveys, questionnaires, and group discussions to evaluate curricula, teaching methods, and staff participation in training and development.
• Organize and support new employee orientation, update and create KC Water SharePoint content, develop training materials, and create training videos.
• Deliver in-person and virtual professional development training, evaluate divisional training needs, support outreach events, and compile and update key performance indicators for learning and development.

What success looks like

• Training programs are delivered effectively and meet workforce needs
• Learning Center processes are accurate, complete, and on schedule
• Training data is analyzed and used to improve development programs
• Staff engagement and participation in training increases
• Training resources and materials remain current and accessible

What you get

• Opportunity to build experience in training, development, and workforce engagement
• Collaboration across multiple departments and teams

Why this role matters
Employee development is critical to maintaining a skilled and effective workforce. This role helps ensure staff receive the training and support needed to perform their jobs successfully and adapt to changing organizational needs.
What you'll bring

• Strong organizational and communication skills
• Ability to manage multiple projects and training activities
• Experience or interest in training, development, or employee engagement
• Ability to analyze data and support program improvements
• Professionalism and ability to work across teams and departments

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REQUIRES

• an accredited Bachelor's degree
• OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.

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