Social Service Information Systems Analyst

Job Description:

Social Service Information Systems Analyst

Description

The Position

Bargaining Unit: Local 512 - Social Services Staff Specialist Unit
Contra Costa County is recruiting to fill one (1) Social Service Information Systems Analyst position in the Employment and Human Services Department.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who is:

• A strong problem-solver who can analyze complex systems and translate technical issues into clear, practical solutions
• Comfortable collaborating with both technical teams and program staff and able to communicate effectively with each
• Detail-oriented and organized, with the ability to manage multiple priorities and meet competing deadlines
• Curious and adaptable, with a willingness to learn about and support evolving statewide systems
• Proactive and dependable, with the initiative to identify issues and follow them through to resolution
• A collaborative team player who values the perspectives of others and contributes to a positive work environment

What you will typically be responsible for:

• Providing direct, day-to-day support to end users by assessing inquiries and resolving technical issues
• Supporting and maintaining statewide social services systems by troubleshooting problems, coordinating solutions, and helping ensure reliable system functionality
• Developing, updating, and publishing technical procedures and instructional materials
• Assisting with data analysis, reporting, and validation to support program operations and informed decision-making
• Coordinating with state partners, vendors, and internal teams to resolve system issues and implement updates

A few reasons you might love this job:

• You will play a key role in supporting systems that directly affect the delivery of critical services to the community
• You will gain hands-on experience working with large-scale statewide systems and collaborating across counties
• You will have opportunities to learn, grow, and expand your technical and analytical skills
• You will work with a knowledgeable and supportive team that values collaboration, innovation, and shared success
• Your contributions will be visible and meaningful, helping improve how services are delivered to the community

A few challenges you might face in this job:

• Adapting to changing state policies, system requirements, and operational priorities
• Troubleshooting complex technical issues when information may be limited or incomplete
• Coordinating with multiple stakeholders across different agencies and levels of government
• Balancing data accuracy and system security with the need to maintain accessible, user-friendly services
• Navigating interconnected statewide systems with complex dependencies and evolving requirements

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness

Read the complete job description here: Class Spec Details (governmentjobs.com)

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education: Completion of 60 semester or 90 quarter units from an accredited college or university which included 15 semester or 22 quarter units in computer science, information systems or a closely related field.

Experience: Either: (1) Eighteen months of full-time experience, or its equivalent, in the analysis, design and implementation of computer systems and procedures; or (2) Eighteen months of full-time experience providing social services systems support which included direct responsibility for system troubleshooting and problem resolution.

Substitution for Education: Possession of a certificate in Business Analysis, Database Systems design, analysis or administration; Management Information Systems, Systems Management or a related field requiring minimum coursework of a minimum of 20 semester units, granted by an accredited college, university or professional association and additional 12 months of qualifying experience may be substituted for the required education; or additional qualifying experience in the analysis, design and implementation of automated systems and procedures may be substituted for the required education on a year-for-year basis.

Desirable Qualifications:

• Experience supporting large-scale or statewide automated systems, such as eligibility or case management systems
• Knowledge of social services programs, such as CalWORKs, CalFresh, Medi-Cal, or Child Welfare
• Familiarity with system testing methodologies, including user acceptance testing (UAT)
• Experience with data analysis, reporting tools, or SQL
• Strong written communication skills, particularly in developing user documentation and instructional materials
• Experience collaborating with vendors, state agencies, or cross-functional project teams
• Relevant professional experience or coursework in information systems, business analysis, or project management

Selection Process

1. Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire is required at the time of applying.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be arranged to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
3. Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
For recruitment-specific questions, please contact Matthew Damm at [email protected] . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/7/2026 11:59 PM Pacific

Salary:

$90,622.01 - $110,151.65 Annually