AE - Mgmt Spec, Util Vegetation

Job Description:

AE - Mgmt Spec, Util Vegetation

Description

About This Position

This position is responsible for researching, analyzing, and coordinating vegetation management issues impacting electric distribution and transmission systems and providing solutions to stakeholders. Works under limited supervision with considerable latitude for the use of initiative and independent judgement.

Job Description:

Purpose:

This position is responsible for researching, analyzing, and coordinating vegetation management issues impacting electric distribution and transmission systems and providing solutions to stakeholders. Works under limited supervision with considerable latitude for the use of initiative and independent judgement.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Uses utility vegetation management principals and methods to coordinate utility Right-Of-Way (ROW) maintenance and vegetation growth control, reducing the risk of outages, fires, and other disruptions and dangers to Austin Energy (AE) customers and field crews.
  
• Generates AE Forester Vegetation Work Plans (VWPs) from Customer Care & Billing (CC&B) field activity reports, customer ticket reports, and AE staff requests. Coordinates with AE field crews and AE contractors to verify and communicate the VWP.
  
• Analyzes, researches, and responds to AE customer and field crew inquiries related to utility infrastructure tree trimming ordinances, tree removal or tree replacements restrictions, environmental constraints, and heritage and protected tree species permits.
  
• Provides field staff with circuit, streetlight, and line fuse maps, property ownership records, contact information, and tree trimming history of properties for distribution and transmission work planning.
  
• Researches and identifies circuits planned for vegetation management, and provides Home Owners Associations (HOAs) with the required notification per City of Austin policy.
  
• Identifies and responds to customer complaints and escalation calls and provides appropriate solutions and follows up in a judicious and timely manner.
  
• Enters and extracts vegetation management data and supporting information into multiple data management software systems to document actions taken to resolve requests and verify work orders are completed.
  
• Prepares audit work package to include audit work documents, circuit maps, checklists, forms, property ownership research, and related documents, and ensure quality vegetation management is executed.
  
• Supports Electric Control Center operations by gathering emergency response vegetation work management data and information.
  
• Participates in public hearings, legal proceedings, or public information requests as a utility vegetation management subject matter expert.
  

Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of forestry and utility vegetation management concepts, methods, and techniques.
  
• Knowledge of current utility and energy industry issues, trends, and political, economic, and social issues affecting the vegetation management programs.
  
• Knowledge of local and industry laws, ordinances, and regulations.
  
• Skill in reading and understanding oral, written, and electronic communications.
  
• Skill in collaboration and negotiation using diplomacy and tact with customers by telephone, in person, in-writing, or email.
  
• Skill in planning, prioritizing, organizing, and time management.
  
• Skill in managing projects and programs.
  
• Skill in using computers and related software applications.
  
• Ability to establish and maintain effective communication and professional working relationships with city employees, customers, and the public.
  
• Ability to assess and make vegetation management recommendations.
  
• Ability to quickly adapt to changing and evolving business processes.
  
• Ability to interpret and apply current industry laws and regulations.
  
• Ability to work with frequent interruptions and changes in priorities.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus three (3) years of customer service in vegetation management.
  
• Graduation with an associate’s degree from an accredited college or university with major course work in a related field, may substitute for experience, up to two (2) years
  

Licenses and Certifications Required: None

Preferred Qualifications:

• Basic proficiency with Microsoft Word, Excel, PowerPoint, and Outlook 2016 or later.
  
• Experience utilizing mapping software.
  
• Experience with customer service such as, dispatching calls to correct City entities, dealing with escalated calls and customer concerns within a utility in vegetation management.
  
• Administrative experience in vegetation management relating to scheduling, data-entry, database management and/or record keeping.
  
• Ability to travel to multiple work sites throughout the workday.
  

Notes to Candidate:

This position will assist Austin Energy customers with requests, concerns, and follow-up on status requests via phone and email regarding tree trimming near power lines, tree trimming ordinances and heritage and protected size tree species restrictions, condition and health of trees, tree replacements compatible tree species with utility lines. Will assist Austin Energy Inspectors with utility circuit, streetlight and line fuse maps for maintenance distribution, property ownership research, contact information and tree trimming history of properties. Will assist Austin Energy Contractors with Field activity reports with Customer Care & Billing (CC&B) and AE Forester programs, utility circuit maps, contact information of property owners.

This position is within the AE Vegetation Management team:
*16 AE Distribution and Transmission Field Staff
*3 AE Customer Service/Temp program process Staff

This team manages:
*4 Contractors (50-60 Crews) performing Distribution and Transmission Energized Line Clearance work.
*1 Contractor (2-3 Crews) performing Distribution Streetlight Line Clearance work.
*15-25 Eocene Pre-Planning Arborist for work planning
*1 Contractor performing tree planting and replacement.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
  
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
  
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
  

IF YOU ARE SELECTED AS A TOP CANDIDATE:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• This position requires a criminal background investigation.
  

Good Standing Employees:
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included
in the initial interview. Department/division employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Assessment:
Your skill level in some of the competency areas for this job may be assessed through skills testing.

Pay Range: Commensurate

Location/Hours: SCC, 2500 Montopolis Drive, Austin, Texas
Monday-Friday, 6:30 a.m. to 3:00 p.m. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs.

Work Schedule:

• This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
  
• Work hours may include after hours, holidays, and weekends.
  
• Shifts may change according to departmental needs.
  
• Employee may be required to work additional hours outside of regular work schedule.
  

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 pm the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM



At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-06-19