Permit Services Supervisor

Job Description:

Permit Services Supervisor

Description

Description

THE POSITION:

Under general direction, plans, prioritizes, assigns, and supervises the public permit processing center activities and staff, emphasizing consistency in service delivery and excellent customer service; organizes, assigns, and reviews the work of assigned staff engaged in providing information and direction to the public on related planning, building, land development and permitting services; monitors process steps to support service deliverables and timelines; provides process recommendations to maintain quality services and efficient operations; and performs special projects or other work as required.

Pending salary adjustment in July.

Representative Duties

The following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting. Essential Duties : Supervises staff by assisting with training, planning, assigning, and reviewing work; Responds to inquiries and makes final decisions regarding difficult customer complaints requiring a thorough knowledge of rules, practices, and policies; Coordinates permit services activities with other City departments, divisions, and sections, and with outside agencies; Oversees the acceptance, review, and processing of complex building, land use, and right-of-way permit applications for compliance with codes, regulations, and city requirements; Provides technical expertise and guidance to staff, applicants, and the public regarding permit processes, requirements, and timelines; Monitors compliance with applicable building codes, zoning codes, ordinances, and internal policies. For a full job description, please click here .

Minimum Qualifications

Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application, resume, & supplemental questionnaire that they meet the below requirements:

• Graduation from an accredited college or university with an associate’s degree in business or public administration or related field; AND
• Three (3) years of progressively responsible administrative or program technical experience in related field, which include one (1) year of lead work or supervisory experience; OR
• An equivalent combination of training and experience which provides the capabilities to perform the described job duties.
• Must successfully complete required pre-employment background investigation.

HIGHLY DESIRABLE: Strong supervisory/leadership skills with expertise in permitting for planning, building processes, customer service, and process improvement.

OTHER MINIMUM QUALIFICATIONS : As listed in the full job description link above.

Examination (Weighted: 100%)

EXAMINATION: ORAL APPRAISAL INTERVIEW (Weighted 100%): June 29, 2026 (Tentative): An appraisal will be made of the applicant's experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70% is required.

NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with the instructions on the face of the application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, and supplemental questionnaire; otherwise, the application may be rejected. NOTE: POSTMARKS will not be accepted; resumes will NOT be accepted in lieu of a COMPLETED application.

Full Summary of Benefits by Bargaining Unit:

• Blue & White Miscellaneous Unit
• Fire Safety Unit
• Police Safety Unit
• Police Trainee Unit
• Supervisory & Management Unit

INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the Cityweb Employee Benefits page for detailed information (rates and plan information).

RETIREMENT: Benefits are provided by the City's participation in the Public Employees' Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement Info page for additional information.

Closing Date/Time: 6/16/2026 1:00 PM Pacific

Salary:

$80,208.96 - $97,500.00 Annually