TPWD - Customer Service Representative I (Fluctuating Hours)

Job Description:

TPWD - Customer Service Representative I (Fluctuating Hours)

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include:

• 
  Job Title
  
• 
  Dates of employment (month/year)
  
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  Name of Employer, Name of Supervisor Description of duties performed
  
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  Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
  
• 
  Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
  
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  College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
  
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  Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
  
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  Resumes are encouraged as attachments but will not be used to determine eligibility
  
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  Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit .
  

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.



MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

Customer Service Representative I-V

Space Force

No Military Crosswalk. Qualified veterans are encouraged to apply.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

• 
  Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
  
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  Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
  
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  Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
  
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  Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
  
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  Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
  

Documentation must be attached to the application before military preference can be granted .

HIRING CONTACT: Lisa Schulze, (325) 949-4754, Email: [email protected]

PHYSICAL WORK ADDRESS: San Angelo State Park, 3900 Mercedes Ave, San Angelo, TX 76901

GENERAL DESCRIPTION :

Exciting opportunity to join a dedicated team in preserving and protecting a 7,400-acre State Park featuring amazing views, diverse wildlife, camping, fishing, and hunting opportunities and over 40 miles of trails!

Under the direction of the Office Manager, this position performs entry-level customer service work and is responsible for daily office operations, clerical duties and providing quality customer service and information to the public for San Angelo State Park. Duties include but are not limited to processing correspondence and distributing incoming and outgoing mail. Responsible for collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs light maintenance and cleaning of office and restroom areas. Trains seasonal and volunteer staff. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.



Qualifications:

MINIMUM QUALIFICATIONS :

Education :

Graduation from High School or GED.

Experience :

No experience required.

Licensure :

Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS :

Experience :

One year of experience in general clerical, customer service or front desk reception or cash handling.

Experience in accounting, typing, record keeping, and data entry.

Bilingual in Spanish, French, or American Sign Language.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Knowledge of telephone procedures and etiquette.

Knowledge of basic custodial duties.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in using standard office equipment.

Skill in preparing reports.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in training others.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to handle multiple tasks.

Ability to resolve conflicts or disputes with customers, employees, and volunteers.

Ability to work under stressful conditions.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to accurately follow instructions

Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS :

Required to work in a public park with overnight camping and day use.

Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued and health insurance rates.

Required to perform manual labor including, lifting supplies and materials up to 25 lbs.

Maybe required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER


Closing Date: May 14, 2026, 11:59:00 PM