VICTIM SERVICES REPRESENTATIVE II
Los Angeles County Los Angeles, California, United States
- Location: Los Angeles, California, United States
- Categories: Education and Training, Human and Social Services
- Job Type: Full Time
- Posted: May 01, 2026
Job Description:
VICTIM SERVICES REPRESENTATIVE II
Description
Position/Program InformationLOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE
FILING PERIOD:
WE WILL BE ACCEPTING ONLINE APPLICATIONS FROM FRIDAY, MAY 1, 2026, AT 8:00 A.M. (PT) UNTIL FRIDAY, MAY 15, 2026, BEFORE 5:00 P.M. (PT). APPLICATIONS RECEIVED AFTER 5:00 P.M. WILL NOT BE CONSIDERED.
EXAM NUMBER:
A1566G
TYPE OF RECRUITMENT:
We welcome applications from everyone!
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.
Joining the Los Angeles County District Attorney's Office
The Los Angeles County District Attorney's Office (LADA) is the largest prosecutorial office in the nation. Our jurisdiction spans 4,083 miles, stretching from the Antelope Valley to Long Beach, and from Pomona to Malibu. LADA is dedicated to protecting and serving our community and safeguarding the rights of crime victims and the accused alike through an unrelenting pursuit of justice. That pursuit of justice will ensure that not just the result but the process itself reflects the highest standards of fairness, impartiality, and integrity.
POSITION INFORMATION:
The Victim Services Representative II reports to a Supervising Victim Services Representative (VSR) within the Bureau of Victim Services (BVS) and is responsible for assisting victims and witnesses of crimes in obtaining various government mandated services (Direct Services Division); and determining victim compensation benefits for crime-related financial losses through the California Victim Compensation Fund (Claims Verification Division). VSR IIs will be regularly exposed to graphic details of violent crime including murder, rape and child molestation and human trafficking. Positions assigned to Direct Services or Claims Verification will be dependent on their interest, program needs, and location of the vacancy.
Essential Job Functions
DIRECT SERVICES DIVISION ESSENTIAL JOB FUNCTIONS:
- Provides mandated and optional comprehensive trauma informed direct services pursuant to the Penal Code, to help crime victims recover from physical, emotional, mental, and financial hardships resulting from violent criminal acts.
- Ability to diffuse crisis situations, handle preliminary assessments independently, and devise a plan to address service needs and make appropriate referrals.
- Acts as the on-site BVS lead representative to deliver services and implement the Bureau's mission, goals, and objectives.
- Interviews victims, witnesses, and their family members to assess service needs, urgency of service delivery, and applicable compensation benefits, and prepares correspondence to facilitate communications with victims and witnesses and to coordinate services delivery with criminal justice and community-based service partners.
- Obtains police report and related documents to show qualifying crime occurred.
- Conducts field visits and follow-up services to ensure the personal safety concerns and needs of victims and witnesses are addressed: provides assistance with relocation, transportation, home security, restitution orders, and court protective orders.
- Assists victims and witnesses in obtaining information of offender release or change in custody status.
- Documents services and activities performed in the BVS Lotus Notes database.
- Provides compensation filing assistance (e.g., reimbursement for relocation, medical and dental expenses, loss income or wages, funeral costs, crime scene clean-up, and job rehabilitation) in compliance with California Victim Compensation Program (CalVCP) eligibility and benefit rules and regulations.
- Serves as a liaison between victims and witnesses and deputy district attorneys and law enforcement officers (e.g., deputy sheriffs, police, probation, parole, and judicial officers) to promote victims' rights, services, safety, and well-being.
- Provides investigative updates, court support, criminal and juvenile justice orientation, case status updates, post sentencing notifications, safe waiting areas, and victim impact statement assistance for victims, witnesses, and their families.
- Trains, directs, and reviews the work of volunteers, student workers, and interns and assists with mentoring other Victim Services Representatives.
- Communicates with employers and creditors to mitigate crime-related collateral consequences of victimization and/or participation in the criminal justice process.
- Attends community events, fairs, and meetings; conducts presentations for community groups, schools, and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services.
- Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about victims' rights and services.
- Reviews, evaluates, and verifies victim compensation claims submitted to the BVS Claims Verification Unit (CVU).
- Determines and verifies each claimant's eligibility for CalVCP compensation benefits, reimbursement, and other applicable benefits in compliance with laws, rules, regulations, and policies established by the CalVCP and BVS; sends notification letters to claimants and service providers to inform of decision or to request additional information.
- Reviews claims applications and documents for accuracy, compliance and completeness. Interprets and applies relevant CalVCP criteria, rules, and regulations.
- Contacts victims, BVS Direct Services VSRs, law enforcement agencies, providers, insurance companies, and others to secure necessary documentation to process claim.
- Utilizes the State automated case management system California Compensation and Restitution System (CaRES) to determine the benefit amount to be paid on each claim. Documents all actions taken in the CaRES system.
- Assists in mentoring other VSRs.
- Conducts presentations for community groups, schools, and public service agencies on victim compensation through CalVCP.
- Attends community events, fairs, and meetings; conducts presentations for community groups, schools, and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services.
- Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about compensation for victims and their families.
Requirements
REQUIREMENTS TO QUALIFY:
One year experience assisting victims of crimes in applying for available services at the level of County of Los Angeles Victim Services Representative I*.
*Experience of at the level of VSR I is defined as assisting victims of crimes and witnesses in obtaining a variety of services, determining eligibility for reimbursement of financial losses resulting from crimes, and obtaining victims and witnesses participation in the prosecution of such crimes.
You may still qualify even if your job title isn't exactly the same as the one listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.
WITHHOLD INFORMATION: If you are within three months of meeting the experience requirement, then you can still apply for this exam. However, we will not include you on the list sent to hiring managers until we have verified that you meet the requirements.
LICENSE:
A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Location and Shift Requirements: Applicants must be willing and able to work in ANY AREA of Los Angeles County and on ANY SHIFT (e.g., evenings, nights, weekends, etc.).
Appointees may be required to travel when needed to carry out job-related essential f unctions.
Additional Information
Our assessment process for this exam consists of:
PART I:
A multiple choice and/or simulation assessment weighted at 50% assessing the following:
Achievement, Professional Potential, Responsibility, Teamwork, and Paying Attention to Details.
MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19.
Candidates must meet the requirements, and achieve a passing score of 70% or higher on Part I in order to proceed to Part II of this examination.
PART II:
A Training and Experience Evaluation weighted at 50% assessing the following:
- Education and training in related human services areas
- Related experience in a public or private community services agency
- Experience assisting clients and/or victims Applicants must meet the requirements and achieve a passing score of 70% or higher on each weighted exam part in order to be placed on the eligible list.
- If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.
- Online practice tests are available at https://www.shldirect.com/en-us/practice-tests (https://www.shldirect.com/en-us/practice-tests).
- Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
Vacancy Information: The resulting eligible list for this examination will be used to fill vacancies in the District Attorney's Office.
Eligibility Information: The names of candidates receiving a passing grade on the examination will be placed on the eligible list in the order of their score group for a period of 12 months following the date of promulgation.
We may use an alternative banding method in line with Civil Service Rule 11.01 (D).
APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
SOCIAL SECURITY NUMBER: Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
Testing Accommodation Email: [email protected]
Testing Accommodation Phone : ( 213) 441-3150
Department Contact Phone: (213) 257-2700
Department Contact Email: [email protected]
ADA Coordinator Phone: (213) 257-2700
California Relay Services Phone: (800) 735-2929
Teletype Phone: (800) 735-2929
For detailed information, please click here
Closing Date/Time: 5/18/2026 5:00 PM Pacific