Information Systems Specialist I

Job Description:

Information Systems Specialist I

Description

The Position

Bargaining Unit: Local 856 - General Services & Maintenance Unit

Why join the Contra Costa County Department of Information and Technology?
The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that support a wide range of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

The Department of Information Technology (DoIT) is excited to announce the recruitment to fill one (1) full-time vacancy for an Information Systems Specialist I.

As an Information Systems Specialist I on DoIT’s Operations team, you will play a key role in supporting the County’s essential mainframe and batch processing functions. This position is responsible for running scheduled and on-demand jobs on the County’s mainframe systems, including managing print jobs, coordinating troubleshooting efforts with programmers when issues arise, and ensuring the timely delivery of printed materials to County departments. The ideal candidate will demonstrate strong attention to detail, reliability in following operational procedures, and the ability to work collaboratively in a fast-paced environment where accuracy and consistency are critical to service continuity.

The work schedule for this position is currently Monday through Friday, 6:30 AM - 3 PM; however, this is subject to change depending on business needs.

Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies as well.

We are looking for someone who is:

• Detail-oriented and able to follow established procedures with consistency and accuracy.
• A reliable problem-solver who can remain calm and focused when troubleshooting system or job failures.
• Comfortable working in a fast-paced, time-sensitive operational environment.
• An effective communicator who collaborates well with teammates, programmers, and partner departments.
• Highly organized, with the ability to manage multiple tasks, requests, and priorities throughout the shift.

What you will typically be responsible for:

• Monitoring enterprise batch job execution, resolving job failures; monitor system alerts, operational messages, and system resource availability.
• staging and releasing scheduled jobs within the enterprise scheduling system.
• Performing system backups, shutdowns, and restarts for production and test environments.
• Managing secure file transfers with partner organizations and internal departments.
• Supporting payroll processing, ACH transmissions, and financial reporting activities.
• Creating and maintaining job route slips, job scheduling configurations, operational documentation, and shift handoff notes.
• Managing service tickets and respond to operational support requests.
• Coordinating warehouse deliveries and operational inventory tasks.

A few reasons you might love this job:

• You will play a key role in ensuring that essential County services, such as payroll, financial reporting, and public-facing programs run smoothly.
• You will gain hands-on experience with enterprise-level systems, scheduling tools, batch processing, and operational technologies.
• You will join a supportive team where knowledge sharing, consistency, and continuous improvement are part of the culture.
• You will have a direct, visible impact on County departments and the community they serve.

A few challenges you might face in this job:

• You will manage time-critical tasks during peak processing periods, where accuracy and speed are equally important.
• You will troubleshoot job failures or system issues that require coordination with programmers or other technical teams.
• You will need to stay adaptable in response to shifting workload changes and evolving operational procedures.
• You will need to maintain strict attention to detail across repetitive tasks while ensuring nothing is overlooked.

Competencies Required:

• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Reading Comprehension: Understanding and using written information
• General Physical Ability: Using strength, endurance, flexibility, balance, and coordination
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Decision Making: Choosing optimal courses of action in a timely manner

To read the complete job description, please click here .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: All candidates must possess a valid California Motor Vehicle Operator’s license. Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate and at least twelve semester or eighteen quarter units in computer science, or a closely related field from an accredited college or university.

Experience: Six months of full-time or its equivalent experience performing information systems support and/or software installations.

Substitution: Six months of additional qualifying experience may be substituted for the required course work in computer science.

Desirable Qualifications:

• Familiarity with mainframe environments, batch processing, or large-scale operational systems.
• Experience with enterprise scheduling tool

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participat e in an online Multiple-Choice Assessment. The assessment is designed to measure candidates' competencies as they relate to the classification. These may include but are not limited to: Reading Comprehension, Using Technology, Attention to Detail, Customer Focus, and Teamwork. Candidates must receive a score of at least 70%, which may be an adjusted score, in order to be ranked on the employment list. Tentatively scheduled from May 14 - 20, 2026. (Weighted 100%)


If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam. If more than six (6) months have passed, you will need to retake the exam.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Angelica Tran at [email protected] . For any technical issues, please contact the Government Jobs applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/5/2026 11:59 PM Pacific

Salary:

$72,645.37 - $88,300.93 Annually