Casual Customer Service Representative - Fair & Events

Job Description:

Casual Customer Service Representative - Fair & Events

Description

ESSENTIAL FUNCTIONS

This is a part-time, temporary position expected to last through the end of August 2026. End date may vary depending on business needs.

Under close supervision, provides customer service on behalf of the Lewis County Southwest Washington Fair and Events; performs a variety of clerical functions in support of departmental operations.

The following duties are the fundamental, crucial job duties performed by this position. This is not a comprehensive list of all tasks that may be assigned. Incumbent may be required to perform other duties as assigned and appropriate for the position.

• Assists customers at the public counter; responds to public inquiries regarding departmental programs, services, policies, processes, and procedures.
• Answer multi-line telephone, route calls to appropriate destination, take messages, answer questions, and provide information to callers.
• Processes applications for vendor spaces for fair and interim events.
• Assists with the updating of the Fair’s website.
• Prepares correspondence, memorandums, mailing list, schedules, forms, flyers, address labels, contracts, and agreements.
• Data entry into spreadsheets and specific fair software.
• Collects and receipts payments for Fair Office including but not limited to Fair and Concert Tickets, Parking, Camping, RV Storage and Interim Event Rentals. This includes cash handling and credit cards sales.
• Deposit daily revenue received and creates transmittal for Treasurer’s office.
• Assist with monthly sales tax report.
• Assists with preparation and setting up of various meetings.
• Assists Fair & Events Manager with a variety of projects and activities for the Southwest Washington Fair.
• Prepares and maintains departmental forms, records, reports, files, and/or other documentation.

WORKING ENVIRONMENT / PHYSICAL DEMANDS

Work is mostly performed in a standard office environment and at the public counter; subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 25 pounds. May require time spent on the Fairgrounds showing buildings, setting up meetings or delivering items.

REQUIRED QUALIFICATIONS

High School Diploma or G.E.D. equivalent.

PREFERRED QUALIFICATIONS
Two (2) years’ customer service and/or general office experience.

COMPETENCIES (Knowledge, Skills, Abilities, and Behaviors)

Knowledge of:

• Customer service principles, protocols, and standards.
• General office practices and equipment.
• Standard computer software applications.
• Cash handling principles and practices.
• Departmental operations relative to area of assignment.

Skills in:

• Coordinating and performing a variety of customer service functions.
• Responding to public inquiries and providing information regarding departmental services, programs, policies, and procedures.
• Processing departmental transactions.
• Preparing and maintaining departmental records, files, and documentation.
• Establishing and maintaining effective working relationships with other staff, County departments, outside agencies, and the general public.
• Communicating effectively verbally and in writing.

Ability to:

• Learn and follow County policies and procedures.

Behaviors:

• Regular, reliable attendance

Lewis County is an equal opportunity employer that provides access, free from discrimination based on race, color, national origin, religion, age, sex, marital status, sexual orientation, military or veteran status, pregnancy, disability, genetic information or any other basis protected by law in employment or provisions of services.

This position is not eligible for benefits.

Closing Date/Time: 5/10/2026 11:59 PM Pacific

Salary:

$17.45 - $22.92 Hourly